Andy has updated his mom's computer with Windows 10 Home. He's got her Defender AntiVirus all updated. But now, her start menu won't come up and the Windows key doesn't work. Should he look at the registry? Leo says NO! Trust the solutions at Microsoft.com. Leo says that any user who isn't sure what they are doing can mess things up in the course of learning to use their system. The reality is, Windows is too powerful for your mother or someone who isn't a sophisticated user. Leo recommends replacing that Windows 10 system with a Chromebook.
Brett is having an issue where icons are horizontal, rather than vertical. Leo says that can happen if users accidentally went into tablet mode in Windows 10. It may have also done it in remote desktop. Go into display settings and change settings from landscape to portrait, and then back to landscape. It should revert.
Patrick has a Dell Inspiron Desktop and wants to know why his computer doesn't know what time or date it is. Leo says that means the CMOS battery on the motherboard is dead. Just replace it. It's about the size of a quarter.
Philip says that after a Windows 10 update, two of his HP laptops won't let him view multiple tabs anymore. It's all full screen. The only way to go back and forth is to click on a "task view" button and select a smaller window to "activate." Leo says there are gesture controls that nobody knows about in Windows 10 and chances are good that Philip accidentally activated "tablet mode." In the lower right-hand corner, there's a quote box.
Don recently upgraded his Windows laptop to Windows 10 and he's regretting it. There's a popup keyboard that he can't get rid of. Leo says that the computer thinks it's a tablet and is in tablet mode. All he needs to do is go into his settings and disable tablet mode. He can disable it permanently, too.