Ernesto needs a new cell phone for his father. He doesn't do any smart things like apps or texting. He just talks. He wants one that will work between the US and Mexico. Leo says that a "feature phone" is an easy and inexpensive purchase. Alcatel is one brand that works in both places. He should go to T-Mobile and he can probably get one for free on a pay as you go plan. They also offer free international data and cheap international calls. It'll also work in 190 other countries as well. The chatroom says that AT&T is best in Mexico.
Joe is having trouble with his ZTE Z988 phone and hotspotting. He keeps turning it on and after a minute, it drops. Leo says to call T-Mobile and let them know his hotspot feature isn't working, because it sounds like they haven't activated it. But it's also possible that it's not available with that phone and his new carrier. There can be some hardware limitations too. But if he's getting data anyway, then that's not it. It probably just needs activation.
Karen is thinking of moving over to T-Mobile from Google Fi. They have a good deal for people 55 and over. It should be about the same in quality, right? Rich says that Google Fi uses three different carriers, automatically switching to whichever one is best. It can be pricey for an unlimited user. If she doesn't use a lot of data, then Google Fi is a great 'pay as you go' plan. But T-Mobile has a great plan for those age 55 and over — 2 lines for $60. It's hard to beat that.
Jeffrey has a Samsung S4 that doesn't recognize the SIM card frequently, and asks him to constantly restart. Leo thinks he likely has a loose SIM card and recommends re-inserting it. SIM cards can also get damaged, though Jeffrey should at least have the option to take it to the T-mobile store and ask for a fix.
Bill is having trouble dialing phone numbers with T-Mobile where he lives, but he can still receive calls. Leo says that because Bill lives in Mexico, it's likely that he has to add the country code, known as 11 digit calling, in order for the call to be properly routed. Otherwise, it won't work.
Gloria wants to know about the cheap T-Mobile $30 plan. Leo says it's available, if she can find it. It's buried deep in T-Mobile's website under the prepaid plans. The easiest way to get to it is to google T-Mobile and $30 plan.
Alan has had a bad experience with several cell providers and he doesn't know who to trust. T-Mobile shut down GSM, so he couldn't use his phone. He went to AT&T, and they gave him a data only contract, leaving him without the ability to call or get text messages. He also can't afford to buy a smartphone.
T-Mobile has announced that it is launching its own Android phone called the REVVL, made by Alcatel. The phone will have a fingerprint sensor and cost $125. Leo says that security patches must be done regularly or saving money on a house phone simply isn't going to be beneficial.
Paul and his wife are traveling to Croatia Saturday and he's worried about data roaming charges. Leo says that international data is rapidly changing thanks to T-Mobile's free Edge data plan that started last year. As such, AT&T has changed from offering an expensive data package to a "day pass."
Google Fi is a solid option, because they would pay as they go at $10 a month. If they have a Google phone, then they'll be in good shape.
Kyle is interested in Google Fi and wants to know how they calculate the data charges. Leo says that Fi is a better deal than T-Mobile if he uses less than 5GB of data a month since they charge $10 per GB. If he uses more than that, then T-Mobile is a better deal. Google Fi would give him T-Mobile, US Cellular, and Sprint service all merged together.