John is traveling around the country in his RV and he has been using his hotspot for internet access and streaming video. But he went through his Spectrum/Verizon 5GB cellular data cap in about three days. Leo says that hotspot data caps have always been limited. T-Mobile has a residential service that has no bandwidth caps or limits. And why wouldn't his RV count if he can live in it? But he should probably call to make sure he can do that.
Lynn would like to get better internet service. Spectrum is terrible. Leo says that wireless internet is about to take off. Elon Musk's Starlink is a bit expensive at $99 a month, but it's going to get faster over time. Cellular internet is the next big thing, and T-Mobile is leading the way there. And it would be ideal for Lynn since he lives in a rural area. Not much competition on the cellular tower. So if you want to give it a go, it may be worth trying.
Bob is looking at T-Mobile's home internet, but it seems to slow at 25MB or more in speed. Leo says that's probably T-Mobile's Cellular internet service. He can run SpeedTest.net and verify it as well. They will publish the ideal that is usually peak speed, but not regular everyday speed. Also, upload speed is just as important as download speed, if he's doing zoom calls. Also run the speed test in prime time, when everyone is streaming Netflix. Then Bob will know how fast it will really be.
Chuck is still using the iPhone 6 and is planning to get a new model soon. He hears that T-Mobile is merging with Sprint. Will his phone work after? Leo says the merger isn't a done deal... but if it is, his iPhone will probably work better since it's all LTE and his coverage will increase greatly.
Jeff has a straight talk through Walmart and is looking to move to T-Mobile, where he was promised two phones for $55. But now, he's been billed for $100 extra every month. So now they're saying they didn't mean $55 total, but $55 each. What can he do? Rich says it sounds like the company didn't give him the right deal and saddled him with extra fees. If it's less than 30 days, he could just return it and cancel your service. If it's beyond the return window, then he may be stuck for the duration of the deal.
The merger between Sprint and T-Mobile has been approved by the Department of Justice, giving mobile another major carrier to compete against AT&T and Verizon. The talk is, that T-Mobile is going to work with DISH Network to create a huge new 4th carrier by Dish. Dish will also get Boost Mobile, Virgin Mobile, and several other MVNOs. As a long-time T-Mobile user, Leo doesn't really have a problem with it, especially as we move into 5G speeds. But it's not in the clear yet, as 13 state attorney generals are suing to stop it.
Mason saw an A50 smartphone in T-Mobile which is free with a two-year commitment. But is it junky? Leo says that all mobile carriers offer cheaper phones that they can offer for free, and it's a mixed bag if they're decent or not. But you can bet that the cameras aren't very good. Leo recommends the Motorola Moto G6 or the Samsung Galaxy S10. What about buying a phone from overseas that are unlocked? Leo says that he can do that, but the radios in the phone may not support the frequencies here in the US. But that A50 should be fine.
Jose is looking to buy a Moto G7 unlocked and wants to know Rich's opinion on the phone. Rich thinks the Moto G7 is a great phone that works on all major carriers while sporting a decent processor, a big screen, and a fine camera (under bright light) for the price. Rich says a phone does not have to cost $1000 like the iPhone and Samsung S10+, and Jose should have a satisfactory time with the Moto G7 through T-Mobile.
Mark has a Samsung Note 5 and needs to upgrade. He's on MetroPCS, but he's looking to move to T-Mobile. Rich says that since Mark bought an unlocked Verizon phone, he was bound to run into problems using it from MetroPCS. Rich recommends buying a Samsung Note 9 directly from Samsung. Mark will get a purely unlocked phone from the factory, which will be updated by the carrier when he takes it to a new carrier. But Rich says that T-Mobile does a lot of deals on things, and Mark will likely get the best deal from them.
JT is heading to Australia for a week. What mobile service should he use? Leo says that Google Fi and T-Mobile both work all over the world. The services isn't as fast, but it's free Edge service, which is nice. He can then use local Wi-Fi at the hotel, coffee shops, etc. whenever he can. The Global plan on T-Mobile is $20 a month, but it's only slightly faster, and the speeds vary wildly. He could also buy a "day pass" of 4G access.