Mike is an AT&T customer and he's getting a text that his Samsung P850 phone won't be supported soon, due to 5G. But they aren't turning off 4G/LTE. So what gives? Leo says that AT&T isn't being very clear. The plan is to turn off 3G towers, so if your phone supports 3G, then that won't be available to you. But Mike's phone should work on 4G. But if not, he'll need to upgrade. What should he get that isn't too expensive? Leo is a fan of the Motorola Moto G9, so take a look at the G9 Power series.
T-Mobile has admitted to a recent security breach that compromised the personal information of millions of its customers. The hacker who did it told the Wall Street Journal that their online security was awful and gave him unlimited access for over a week to customer data, including social security numbers and credit card information. Leo recommends every TMobile customer put a fraud alert on their credit account. It's free. The other option is a credit freeze, which will prevent any new credit from being taken in your name. The downside is, it'll prevent you from getting credit either.
Pam just bought a house in Arizona and the area doesn't have the best internet service. How can she improve the speed? Leo says most have two choices ... the phone company or the cable company. Anything else is wireless. T-Mobile is offering cellular internet home access, though. It's a bit more expensive, but if her cellular is good in the area, it's an option. WISP is an option. But the newest, hottest option is Elon Musk's Starlink service. But it's not cheap. $99 a month plus $500 for equipment. She will need a clear view of the entire sky for it to work.
Hackers are bragging that they have breached the servers of T-Mobile and have managed to grab the customer data of over 100 million customers, including social security numbers, driver's license numbers, IMEI data, and more. And they are selling it. T-Mobile says they have plugged the break and are "investigating" it, but Leo says this is a mess for T-Mobile if proven true. And according to experts who have seen samples of the data, it looks legit.
David is a radio junkie. He loves to stream audio on MetroPCS and he gets a lot of buffering. So he went to Verizon and he has the same problem. Leo says that it may just be the area that David lives in. It could be a congestion issue. But it could also be that since MetroPCS is a second-tier provider to T-Mobile, it's not getting the same service priority for bandwidth. What it may be, is the SIM card. With the new 5G towers, the SIM card may not be giving him the 5G access. So go to the MetroPCS store and get a new, upgraded SIM.
Ron is having issues with TMobile and he's thinking of moving to Google Fi. But he uses an iPhone. Leo says that Google Fi works with the latest iPhone, but it'll still be T-Mobile service or WiFi. And it may even be worse as Google Fi service is an MVNO and T-Mobile will likely prioritize their own customers over MVNO service customers. But Leo uses both services and he doesn't really notice it. For Verizon, try Vizbl.
Patrick is a rideshare driver, and he uses Number Sync to connect his iPad to his mobile phone. It's from AT&T. Do other carriers do it? Leo says that it's exclusive to AT&T. TMobile does have its own called "Digits." So check that out. Either way, it allows you to make and receive calls on any compatible device. But it isn't perfect.
Francis' family all have different smartphones, and they are having a hard time with calls and text messages, no matter what phones they are using. They are all updated phones, all on T-Mobile, and they don't really know what to do. Leo says that the issue is likely cellphone towers and coverage in her area. Maybe a few towers are down for maintenance? Or were the towers shut down when T-Mobile merged with Sprint? Since that's when the problem started, it's likely the merger is a main culprit. It may also be time to change carriers.
Dan's Samsung Galaxy S21 Ultra keeps defaulting to cellular preferred, instead of WiFi preferred. But instead, he's missing calls and texts as a result. He uses T-Mobile. The cellular is a bit sketchy in his area, so he'd rather use WiFi Calling. But the phone won't let him. Leo says that if he gets out of range of the WiFi, it'll immediately go to cellular. Dan says it stays that way, though, when he's back home. Try rebooting the phone. Often that fixes the problem.
John is traveling around the country in his RV and he has been using his hotspot for internet access and streaming video. But he went through his Spectrum/Verizon 5GB cellular data cap in about three days. Leo says that hotspot data caps have always been limited. T-Mobile has a residential service that has no bandwidth caps or limits. And why wouldn't his RV count if he can live in it? But he should probably call to make sure he can do that.