Lanny says that Windows 10 is not updating properly, and he can't update Adobe Creative Cloud until it works. Leo says to run the Windows installer and select REPAIR. There's a good chance that the caller is dealing with a corrupted update file. The System File Checker should solve that problem. There is also a reset routine within Windows (Windows Key + Recover) that can also address the issue. Worst case, backup your data and reinstall Windows. But that's a last resort.
System File Checker
Ed has discovered malware on his computer so he took it off and now he can't get on the internet. Leo says that Malware comes through any browser and when you get malware, or in this case adware, removing it can be problematic. Installers will attach the malware or adware to a critical system file and then when you remove it, you also remove the critical files for your system.
Phillip says his Internet Explorer stalls on him. Does he have to reformat and reinstall Windows? Leo says no. He can just reset Internet Explorer. Phillip should go into Tools > Internet Options > Advanced options > Reset. This will wipe out everything - including all the cached stuff - and reset it to the default configuration.