System File Checker

Why isn't Windows 10 updating?

Adobe Creative Cloud

Episode 1668

Lanny from Woodland Hills, CA

Lanny says that Windows 10 is not updating properly, and he can't update Adobe Creative Cloud until it works. Leo says to run the Windows installer and select REPAIR. There's a good chance that the caller is dealing with a corrupted update file. The System File Checker should solve that problem. There is also a reset routine within Windows (Windows Key + Recover)  that can also address the issue. Worst case, backup your data and reinstall Windows. But that's a last resort.

Why can't I get back online after removing malware?

Episode 1186

Ed from Philadelphia, PA

Ed has discovered malware on his computer so he took it off and now he can't get on the internet. Leo says that Malware comes through any browser and when you get malware, or in this case adware, removing it can be problematic. Installers will attach the malware or adware to a critical system file and then when you remove it, you also remove the critical files for your system.