Tim wants to synchronize his data to a backup drive. Leo says that file sync for backup is better than just a conventional backup because it won't duplicate data. How can he do it with iDrive? Leo says that's how iDrive works! Once it does the first initial backup, then it syncs changes.
Steve is concerned that replacing iTunes with a series of apps in macOS Catalina will cause Windows Users to not be able to sync. Leo says that while Apple will be shutting down iTunes downloads, he doesn't really see them coming out and stopping sync within iTunes for Windows users. In the mac, Sync is now done with macOS through the Finder. So there will likely be a similar solution for Windows users. But the trend now is that people are streaming now. Download & sync is being used less and less. But if it does, Leo recommends DoubleTwist.
To manage music on your iPod, you will need to use iTunes (even on a Windows PC). Use the "sync" feature to only sync "checked" songs, as unchecked songs in the music library can be removed. Make sure there are copies of each of your music files on your computer. In the library. you can sort tracks by artist, album, and custom playlists. If you uncheck all, then you can basically clear your iPod of space and then pick what you want to add anew.
Carol has an iPod that's getting too full and wants to know how to get everything off it and allow you to put other music on it. Leo suggests using iTunes and it's sync feature. Set it up to only sync checked items. Anything that isn't checked will be removed. Some items, though, won't get unchecked in her iPod. Leo says that's not where you uncheck them. You uncheck them in iTunes. Here's how - https://support.apple.com/en-us/HT201593
George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync.
Rob wants to know what he can use now that iTunes is going away. Leo says it isn't going away; it's just being divided into Music, TV, and Photos. The sync is being incorporated into your OS now, which Leo says is the best part of the whole idea. But an alternative is VOX on the Mac. Leo says it's a third-party music player that plays high-resolution music.
Steven logged into the hospital internet on his iPhone, and he lost all his numbers. It reverted back to an old phone backup. Leo says that's an odd thing. Sync is notoriously troublesome because it doesn't usually know what version is the current, official version. Look at all the accounts the phone is logged into and see what account syncs to the contacts. That is usually what happens. Users wind up logging into a different account, and it wipes out the existing contacts.
Vino wants to know how to upload his photos from his laptop to his mobile phone. Leo says that Google Photos is the best way, and it's free. Vino should just download the Photos Sync app and then backup up all the images to Google Photos. Then he can download the app, view them on the phone, and download them from there.
Robert wants to know how to delete Facebook on one machine without it returning on another when they sync up. Leo says that Google Chrome makes bookmarks and if you have a bookmark for Facebook in Chrome on one computer, it'll return on another through sync. So turn off sync. If you are also signed in on a public computer that could cause it as well.
Roy uses Google Drive and DropBox, but he's having issues with syncing folders to his other services. Leo says to check which folders are synced in the settings. He can also look at a third party service like ODrive. It will do all the syncing and will even merge all of his backup options except for Apple iCloud. He can also use a network attached storage device, which will also have a sync utility.