Don wants to know how he can access data on an old Palm Pilot. Hot sync doesn't work anymore. So he's using the iPhone. He'd like to be able to sync and print his notes and contacts. Leo says that the Palm Pilot hot sync was the best thing so that data will sync onto the computer. It's the killer feature of the Palm. But now that it doesn't work, Google contacts on the iPhone will do something similar. And you can also sync your data using the Mac. Apple notes to the notes app, music to the music app, etc., app by app. There's no one button like the Palm Pilot.
Dave uses iDrive as his main backup option, but he wants to be sure he has a good backup to his backup. This is mostly for his media collection, which amounts to 1000s of songs and DVDs. He has an 8TB hard drive. Leo says there are three kinds of backup ... image backup for quick restore, a standard data backup, and then an incremental backup, which is used for when people update a file and the backup only archives those changes. This could also include versioning. Then once people restore from the full backup, they can then restore the incremental changes as needed.
Bobby's homework assignments have gone missing from Google Docs. It's a school account using Canvas. Leo says to talk to the IT guy at the school. He did that and the school said to "call Google." But Google doesn't have that kind of support. What would be more helpful is to contact the developer of Canvas.
Jody has a Mac and a Samsung Galaxy Android Phone. He used to be able to sync the calendar on both with no problem. But lately, he's been having issues with the built-in Mac calendar and the Android Calendar program. Leo says it's possible that Jody's Calendar hasn't been syncing to iCloud, which is what Apple does before syncing to other devices. Apple may have logged him out before an update. Also, make sure it's not requiring 2-factor authentication now. Look into the iCloud settings and make sure that the Calendar is syncing.
Richard has several platforms with different OSs, and he's having issues with maintaining contacts. He gets a lot of duplicates. Leo says that synchronization is a hard, universal problem. It guards against deleting anything, just in case. So you end up with duplicates. Leo uses Google Contacts. But even that doesn't solve the duplicates issue. But the sync is quite good. One solution that Leo recommends, that's iPhone only, is Sunshine. It can dedupe, as well as sync.
Ron recently picked up a Samsung S8 mobile phone, but his new Outlook contacts don't come up on his phone. Just his old contacts. It's synced with Outlook at work. Leo says that to make sure everything is all synced up. You may be synced to Samsung contacts, and you need to be sure that it's synced up with Outlook. There is also a setting in Outlook to use autofill with contacts.
Martin wants to know what is a good backup strategy for his Seagate hard drives and how can he mount them as network drives. Leo says that Seagate has its own backup in the cloud, which figures out where all the drives are. But that's not the only way to do it. FTP can work with a sync program. Robocopy wasn't designed for it, but it may be able to. The key is to figure out what the IP address is on the fly since most are dynamic. If he had a static IP, it wouldn't be a problem. The key is to find a sync program that supports FTP, but FTP isn't secure either. SCP is where it's at.
Jody has been using a MacBook Pro as his main computer and recently moved over to a MacBook Pro. But he hasn't been able to move his Firefox extensions and bookmarks over. How can he do it? Leo says that Firefox has a sync capability at the bottom of the WIndow. Set up the account and Firefox will sync from one machine to another. Easy Peasy. The other way to do it is to export bookmarks through the Bookmark Manager.
Joe has a Samsung Galaxy S10 and recently his contacts "came unglued" while text messaging. He couldn't see who he was texting in the middle of the conversation. Leo says that Samsung has its own apps for messaging, plus the Google versions. Leo would recommend replacing Samsung messages with Android Messages. That'll make it less confusing.
Rich has a need to remove contacts from his personal contacts account and then replace it in his business account. Leo says that he doesn't know any automated way to do that. The only real way is to do it manually. He recommends turning off syncing. Then export contacts as a CSV file. Clean up that contact list, then make a copy of the cleaned-up version. He can also use an app like Contacts+ to merge duplicates. Do this for both personal and business contact lists, then import them. Rich will likely have to do this periodically. But keep sync off.