Vino wants to know how to upload his photos from his laptop to his mobile phone. Leo says that Google Photos is the best way, and it's free. Vino should just download the Photos Sync app and then backup up all the images to Google Photos. Then he can download the app, view them on the phone, and download them from there.
Robert wants to know how to delete Facebook on one machine without it returning on another when they sync up. Leo says that Google Chrome makes bookmarks and if you have a bookmark for Facebook in Chrome on one computer, it'll return on another through sync. So turn off sync. If you are also signed in on a public computer that could cause it as well.
Roy uses Google Drive and DropBox, but he's having issues with syncing folders to his other services. Leo says to check which folders are synced in the settings. He can also look at a third party service like ODrive. It will do all the syncing and will even merge all of his backup options except for Apple iCloud. He can also use a network attached storage device, which will also have a sync utility.
Paul had a Dell XPS computer, then he got an iMac running Boot Camp. He hasn't been backing up since December. He changed the file structure when he moved to the new computer, and now his backups are duplicates instead of a select backup folder. Leo says he can tell his operating system where his home folder is in the partition. Once he's done that, he can delete the duplicates.
Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.
Alan tried to sync his contacts in Outlook and they've disappeared. What happened? Leo says that sync is often fraught with peril because that kind of catastrophe can happen easily, especially when there are duplicates. He recommends creating a backup on Google Contacts and restore when disaster strikes.
Frank is having issues with Firefox. He loses his logins, bookmarks, etc when logging into another computer. Rich says Frank needs to turn on Sync in Firefox in order to see them from computer to computer. The other option is to use Safari on his computer since he also uses an iPad.
Philip keeps getting messages that his OneDrive is full on Windows 10. Leo says that OneDrive is built into Windows 10 and it syncs his data to it online. He can't really remove it, but he can disable it. This article at support.microsoft.com explains how to do that.
Barb wants to give her old iPad to her granddaughter. She wants to know how she can transfer her old data onto her new iPad and then wipe the old one. Leo says to connect her iPad to her computer and fire up iTunes. Then she can run the backup and sync utility (it should run automatically). Then, she'll check the iPad icon on iTunes and see when it's synced. She can also check encryption. That will encrypt everything including passwords. She'll just give it a master password, and then it'll backup the iPad.
Diana just bought a second tablet. How can she sync her games on both so she can play them? Leo says that's a feature of the game itself, not the OS or the tablet. She may have the ability through Google Play Games, but the app must support it.