sync

How can I sync my Outlook contacts from my old HTC phone?

HTC U11

Episode 1698

Joe from Looking Glass, OR

Joe bought an HTC U11 a few years ago, which could sync with Outlook. But they stopped supporting it and Android killed the sync feature. So how can he sync the phone's outlook contacts before he upgrades to a new phone? Leo says there's a good free third party tool that will sync with the Windows Contacts manager called Syncios Mobile Manager for Android. It'll sync with Windows 10 People app, which can then sync with your Outlook. ​

How do I sync my phone in Catalina?

Catalina OS

Episode 1688

Tom from Warren, OH

Tom got a message from his iPhone 11 Pro that his phone was almost full. So he's been moving stuff off. But how does he back up his playlists? Leo says you can do it wirelessly. Go into settings and look in "about" to see what's taking up all the room. Then, you can go into the Music app and delete the music artist by artist. But in Catalina, you can still sync in the music app as you used to with iTunes. Select Sync check songs only.

What is Going to Happen to Windows iTunes?

iTunes

Episode 1669

Steve from Anaheim, California

Steve is concerned that replacing iTunes with a series of apps in macOS Catalina will cause Windows Users to not be able to sync. Leo says that while Apple will be shutting down iTunes downloads, he doesn't really see them coming out and stopping sync within iTunes for Windows users. In the mac, Sync is now done with macOS through the Finder. So there will likely be a similar solution for Windows users. But the trend now is that people are streaming now. Download & sync is being used less and less. But if it does, Leo recommends DoubleTwist.

Manage Music and Other Media on Your iPod

To manage music on your iPod, you will need to use iTunes (even on a Windows PC). Use the "sync" feature to only sync "checked" songs, as unchecked songs in the music library can be removed. Make sure there are copies of each of your music files on your computer. In the library. you can sort tracks by artist, album, and custom playlists. If you uncheck all, then you can basically clear your iPod of space and then pick what you want to add anew. 

How do I manage the media in my iPod?

iPod Touch

Episode 1666

Carol from Garden Grove, CA

Carol has an iPod that's getting too full and wants to know how to get everything off it and allow you to put other music on it. Leo suggests using iTunes and it's sync feature. Set it up to only sync checked items. Anything that isn't checked will be removed. Some items, though, won't get unchecked in her iPod. Leo says that's not where you uncheck them. You uncheck them in iTunes. Here's how - https://support.apple.com/en-us/HT201593

Why can't I sync my iPhone?

iPhone 11

Episode 1639

George from Victor, MT

George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync. 

Is there an alternative for iTunes?

Apple Music

Episode 1633

Airshow Rob from Isle au Haut, Maine

Rob wants to know what he can use now that iTunes is going away. Leo says it isn't going away; it's just being divided into Music, TV, and Photos. The sync is being incorporated into your OS now, which Leo says is the best part of the whole idea. But an alternative is VOX on the Mac. Leo says it's a third-party music player that plays high-resolution music.

What Happened to My Contacts in My iPhone?

Contacts

Episode 1626

Steven from San Antonio, TX

Steven logged into the hospital internet on his iPhone, and he lost all his numbers. It reverted back to an old phone backup. Leo says that's an odd thing. Sync is notoriously troublesome because it doesn't usually know what version is the current, official version. Look at all the accounts the phone is logged into and see what account syncs to the contacts. That is usually what happens. Users wind up logging into a different account, and it wipes out the existing contacts.