Joe has a Samsung Galaxy S10 and recently his contacts "came unglued" while text messaging. He couldn't see who he was texting in the middle of the conversation. Leo says that Samsung has its own apps for messaging, plus the Google versions. Leo would recommend replacing Samsung messages with Android Messages. That'll make it less confusing.
Rich has a need to remove contacts from his personal contacts account and then replace it in his business account. Leo says that he doesn't know any automated way to do that. The only real way is to do it manually. He recommends turning off syncing. Then export contacts as a CSV file. Clean up that contact list, then make a copy of the cleaned-up version. He can also use an app like Contacts+ to merge duplicates. Do this for both personal and business contact lists, then import them. Rich will likely have to do this periodically. But keep sync off.
Joe bought an HTC U11 a few years ago, which could sync with Outlook. But they stopped supporting it and Android killed the sync feature. So how can he sync the phone's outlook contacts before he upgrades to a new phone? Leo says there's a good free third party tool that will sync with the Windows Contacts manager called Syncios Mobile Manager for Android. It'll sync with Windows 10 People app, which can then sync with your Outlook.
Tom got a message from his iPhone 11 Pro that his phone was almost full. So he's been moving stuff off. But how does he back up his playlists? Leo says you can do it wirelessly. Go into settings and look in "about" to see what's taking up all the room. Then, you can go into the Music app and delete the music artist by artist. But in Catalina, you can still sync in the music app as you used to with iTunes. Select Sync check songs only.
John is noticing that the audio when he watches streaming TV is starting to get out of sync. Leo says it's not uncommon. But since he can watch the same TV on other devices, it's likely the TV. Look in the audio settings to adjust the sync. Check the cable. He can also try changing the audio encoding. Make sure the effects options are off.
Tim wants to synchronize his data to a backup drive. Leo says that file sync for backup is better than just a conventional backup because it won't duplicate data. How can he do it with iDrive? Leo says that's how iDrive works! Once it does the first initial backup, then it syncs changes.
Steve is concerned that replacing iTunes with a series of apps in macOS Catalina will cause Windows Users to not be able to sync. Leo says that while Apple will be shutting down iTunes downloads, he doesn't really see them coming out and stopping sync within iTunes for Windows users. In the mac, Sync is now done with macOS through the Finder. So there will likely be a similar solution for Windows users. But the trend now is that people are streaming now. Download & sync is being used less and less. But if it does, Leo recommends DoubleTwist.
To manage music on your iPod, you will need to use iTunes (even on a Windows PC). Use the "sync" feature to only sync "checked" songs, as unchecked songs in the music library can be removed. Make sure there are copies of each of your music files on your computer. In the library. you can sort tracks by artist, album, and custom playlists. If you uncheck all, then you can basically clear your iPod of space and then pick what you want to add anew.
Carol has an iPod that's getting too full and wants to know how to get everything off it and allow you to put other music on it. Leo suggests using iTunes and it's sync feature. Set it up to only sync checked items. Anything that isn't checked will be removed. Some items, though, won't get unchecked in her iPod. Leo says that's not where you uncheck them. You uncheck them in iTunes. Here's how - https://support.apple.com/en-us/HT201593