sync

Why can't I sync my iPhone?

iPhone 11

Episode 1639

George from Victor, MT

George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync. 

Is there an alternative for iTunes?

Apple Music

Episode 1633

Airshow Rob from Isle au Haut, Maine

Rob wants to know what he can use now that iTunes is going away. Leo says it isn't going away; it's just being divided into Music, TV, and Photos. The sync is being incorporated into your OS now, which Leo says is the best part of the whole idea. But an alternative is VOX on the Mac. Leo says it's a third-party music player that plays high-resolution music.

What Happened to My Contacts in My iPhone?

Contacts

Episode 1626

Steven from San Antonio, TX

Steven logged into the hospital internet on his iPhone, and he lost all his numbers. It reverted back to an old phone backup. Leo says that's an odd thing. Sync is notoriously troublesome because it doesn't usually know what version is the current, official version. Look at all the accounts the phone is logged into and see what account syncs to the contacts. That is usually what happens. Users wind up logging into a different account, and it wipes out the existing contacts. 

Why can't I delete Facebook?

Facebook

Episode 1586

Robert from Stevensville, Montana

Robert wants to know how to delete Facebook on one machine without it returning on another when they sync up. Leo says that Google Chrome makes bookmarks and if you have a bookmark for Facebook in Chrome on one computer, it'll return on another through sync. So turn off sync. If you are also signed in on a public computer that could cause it as well.

Why aren't my files syncing properly?

Files

Episode 1548

Roy from Orange County, CA

Roy uses Google Drive and DropBox, but he's having issues with syncing folders to his other services. Leo says to check which folders are synced in the settings. He can also look at a third party service like ODrive. It will do all the syncing and will even merge all of his backup options except for Apple iCloud. He can also use a network attached storage device, which will also have a sync utility.

Why am I backing up two copies of everything?

Second Copy

Episode 1508

Paul from Columbus, OH

Paul had a Dell XPS computer, then he got an iMac running Boot Camp. He hasn't been backing up since December. He changed the file structure when he moved to the new computer, and now his backups are duplicates instead of a select backup folder. Leo says he can tell his operating system where his home folder is in the partition. Once he's done that, he can delete the duplicates.

Why do I have hundreds of strange contacts on my phone?

Samsung Galaxy S9

Episode 1490

Bob from San Jose, CA

Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.