swollen batteries

Why Is My Phone Battery Swollen?

Phone Battery

Episode 1836

Carlos from Whittier, CA

Carlos is an old Fortran programmer who has reinvented himself as a computer science professor in his retirement years. He's got a Google Pixel 4 mobile phone and he's had terrible customer support on his swelling battery. Leo says the proper response is to replace it because it's a fire hazard. That Google isn't doing that is extremely disappointing. Carlos finally got an RMA return and they will replace it with a refurbished unit. But it took several weeks via email to get them to do the right thing. Is Google having issues with batteries?