Charlie has a Q-See surveillance system and it's too grainy to really see any detail. Does he need to upgrade it to a more high definition system? Maybe an IP based platform? Leo says that Q-See's latest version has built in infrared to light up the dark areas, and chances are, Charlie just needs a better model.
Jeff's condo has been having several break ins and he's looking for a surveillance camera good enough to prosecute with. He's told that Wi-Fi cameras aren't good enough. Leo disagrees. Synology makes a good quality camera for an affordable price, and he's used DropCams (now called Nest) and they're good as well. They're 1080p HD and the quality is superb. It also helps if the area is well lit and the camera is positioned as close as possible. Nest Cam will offer online cloud recording for a monthly fee and Jeff could access it everywhere.