Support

Call Microsoft for a Refund on In-person Support

Microsoft has closed all 86 of their stores due to the ongoing pandemic, but what about your one-on-one support that you paid for? So frustrating, isn't it?! Their Assure Plan may include alternatives to in-person meetings, like online chats, but certain customers expected/needed inspections from an actual store expert. Try calling and pressuring Microsoft to refund your payment. They should make good on the situation.

Will My Chromebook Be Safe After End of Support by Google?

Chromebooks

Episode 1659

Lex from Richmond, VA

Lex hears that "end of life" support is coming for some Chromebooks. How safe will a Chromebook be after those dates? Leo says that new devices will have six and a half years of auto-updates, while much older generation Chromebooks have already been phased out of support. But Chromebooks are still incredibly secure. It'll be fine to continue to use.  Will a VPN help? Leo says not really. 

Should I write Tim Cook about my Apple problem?

Apple MacBook Pro

Episode 1246

Chris from Miami, FL

Chris had an issue with Apple and wrote a letter to Tim Cook about it and they hooked him up with a senior tech support person. They created a new partition, but they think he may have to reinstall the OS, and maybe even replace the processor. Leo says that most companies have an office of the president or executive team that will directly address issues when letters are written to the CEO/President. These are high level support people who are tasked with simply fixing issues. It's often better support and sometimes they issue a replacement.

What's a good third party support company?

Episode 1124

Rita from Pittsburgh, PA

Rita is a self employed court reporter and she needs some good online tech support for her computer. Leo says that if she has a Dell, Dell's Gold support is as good as it gets. Leo isn't much of a fan of third party support. Rita has an HP computer, though. Leo says that HP likely has paid gold level support and he recommends biting the bullet and paying for it. And since Rita's computer is a few years old, it may be time to upgrade her computer, and then Leo would advise going with a Dell.

What are the first things I should do after buying a MacBook Pro to protect my data?

Episode 1115

Jeff from Raleigh, NC

Leo says since most MacBook Pros come with SSDs now, it's important to turn on drive encryption right away. If he doesn't encrypt the drive from day one, some data could end up unencrypted on that drive. Turn on encryption before putting private data on it. The Mac comes with something called File Vault for encryption, which he can access right from the Mac's System Preferences. He just has to turn it on, and he won't even know it's running. The only reason to do this is in the event that his computer was stolen.