Microsoft has closed all 86 of their stores due to the ongoing pandemic, but what about your one-on-one support that you paid for? So frustrating, isn't it?! Their Assure Plan may include alternatives to in-person meetings, like online chats, but certain customers expected/needed inspections from an actual store expert. Try calling and pressuring Microsoft to refund your payment. They should make good on the situation.
Lex hears that "end of life" support is coming for some Chromebooks. How safe will a Chromebook be after those dates? Leo says that new devices will have six and a half years of auto-updates, while much older generation Chromebooks have already been phased out of support. But Chromebooks are still incredibly secure. It'll be fine to continue to use. Will a VPN help? Leo says not really.
Chris had downloaded a video app called AutoTube, and now it doesn't work on Wi-Fi. But he's got problems with other apps as well, and he doesn't get any support replies. Leo says apps don't live forever, and the developers may go out of business.
Alan wants to know when Windows Vista will stop being supported. Leo says that Windows XP recently ended it's support life, and Windows Vista support ends in 2017. Windows 7 support will end in 2020. Windows 8 support ends in 2025. It's usually every ten years. So by then, he's going to want to update.
Chris had an issue with Apple and wrote a letter to Tim Cook about it and they hooked him up with a senior tech support person. They created a new partition, but they think he may have to reinstall the OS, and maybe even replace the processor. Leo says that most companies have an office of the president or executive team that will directly address issues when letters are written to the CEO/President. These are high level support people who are tasked with simply fixing issues. It's often better support and sometimes they issue a replacement.
Rita is a self employed court reporter and she needs some good online tech support for her computer. Leo says that if she has a Dell, Dell's Gold support is as good as it gets. Leo isn't much of a fan of third party support. Rita has an HP computer, though. Leo says that HP likely has paid gold level support and he recommends biting the bullet and paying for it. And since Rita's computer is a few years old, it may be time to upgrade her computer, and then Leo would advise going with a Dell.
Leo says since most MacBook Pros come with SSDs now, it's important to turn on drive encryption right away. If he doesn't encrypt the drive from day one, some data could end up unencrypted on that drive. Turn on encryption before putting private data on it. The Mac comes with something called File Vault for encryption, which he can access right from the Mac's System Preferences. He just has to turn it on, and he won't even know it's running. The only reason to do this is in the event that his computer was stolen.
Robert wants to set up a ticketing system for technical support and computer repair. He could use GoTo Assist, which has a very powerful hosted service desk solution. So it's a cloud solution that's both internal and external. (Disclaimer: GoToAssist is a sponsor).
The chatroom recommends SpiceWorks.
David is buying an Epson Workforce printer and wants to know if the Best Buy Tech Support offer is a good deal? Because he's thinking of buying that or Epson. Leo says to go local, that way if something goes wrong, he can just bring it in, rather than ship it.