Daryl wants to know how long Carbonite will take to backup his hard drive. Leo says to take 740kbps x 60 then divide by 10. 10 KB per minute. If he does the math, it takes quite a bit of time. Carbonite knows this and as such, Daryl can request to have a hard drive sent to him and then he can back up his system and sent it back.
Joe just got a new iMac and wants to know what external hard drive would be best use as a back up, USB 3.0 or Thunderbolt? Leo says that Thunderbolt drives are few and very expensive. He doesn't really need that. USB 3 is more than fast enough and very affordable. And they're formatted to be read on Mac and PC.
Tony is having issues backing up with Super Duper with his iMac. He keeps getting permissions errors. Leo says that for some reason, some drives can become read only out of nowhere. So he will have to change it back. Tony says when he schedules a backup, even though it's locked, he gets the same error. Leo says the issue may be in the settings in Super Duper.
Ron has a MacBook Pro that he bought in 2012. Lately he's been getting beach balls and crashes. He took it to the Apple Genius and they reformatted the computer. Leo says that's standard because they can't tell at first if it's software or hardware. Restoring the computer to its native state can eliminate a software issue easily. He restored it from the backup they made and now he's having trouble. Leo says it could be a bad backup.
Melissa's son is trying to upload videos with her iMac, but she's having issues now with drive space. She has a 1TB hard drive backup and the iMac says there's too many items in the "startup disc." Leo says that's the internal drive, and it's full. Leo says Junior is not taking the videos off after uploading them. There are programs that would let her look at the drive graphically to see what can be removed. Anything over a 1GB in size should be moved over to the external drive and removed.