Dorothy is having issues getting images off her digital camera. Leo says the first thing to do is make sure the cable she's using is OK. A bad cable or connector is always the first thing to try replacing. Next, she should get a memory card reader and take the SD card out of the camera. It could be a USB driver, but it's unlikely if her wireless mouse and keyboard are still working. One way to test is to plug in a USB thumbdrive. If that works, then she knows it isn't the USB drivers. Dorothy should make sure her camera is being seen as a hard drive (known as MTP).