If you've been infected with malware, wipe your drive and start over. Reinstall Windows. If it's a rogue employee of a company you were calling, contact the company and let them know. Any general-purpose operating system is vulnerable to these kinds of malware attacks. If you positively need to use Windows at home, you sort of should become a guru of PC security to protect yourself. Windows shouldn't be your default OS pick anymore.
Security experts found a piece of malware on the Mac which could have been around for years since it was written in an old Apple language called Pearl. Apple has immediately patched the problem, but Leo says a second version may still be active. The malware affects up to 90% of Mac users.
The news came out this week that Kaspersky AntiVirus may be linked to Russian spying of both the Russian Government and the FSB. Kaspersky has responded by offering free antivirus in the hope that people will see that as a legitimate solution. Leo wants to know if anyone will use it. It could contain time released malware that could wreak havoc.
George wants to know why he's getting weird text files being saved onto his desktop. Leo says it sounds like an app was written with debugging turned on, and when he uses that program, it saves the error messages to a text file. It's a harmless mistake left over by the developer. The trick is to figure out which app it is. George should check out Microsoft's Process Explorer. It should be able to help him track down what app it is. It's at Sysinternals.com.
Wallace took his computer into a repair shop, and now he's concerned that they could have put monitoring software on his computer. This is a legitimate concern, and often times it happens remotely with people calling that claim to be from Microsoft or something. If someone has physical access to the system, though, all bets are off. Taking a computer into a repair shop is an absolute act of trust. There's not much he could do about it, though, if he needed to bring it in. There's no certification process or national organization of computer techs, so he'd just have to trust them.
Walt installed MacKeeper on his Mac. Leo says that he doesn't trust MacKeeper and notes this article on why he should avoid it. Unfortunately, if he tries to uninstall it, he won't be able get rid of all of it. There will still be stuff lingering. This doesn't mean it's malicious, just that it's really badly written.
Walt should search for ZeoBit or MacKeeper and he can delete the rest of them. The "Footy" popup is likely a browser extension. He should drag it out to his desktop and it'll probably disappear.
Leo's surprised this hasn't become a problem yet, and it's questionable whether or not he needs a spyware app. There hasn't been a lot of malware on Android. If he wants to protect himself from malware, Leo suggests Lookout
Leo says it's unlikely. There is software out there, and someone with access to the phone could put something on there. If she believes that's the case, then Leo advises dumping the phone. If someone got access to the phone and has installed tracking software on it, then it's best to get rid of the phone and get another. She could probably find a replacement at the Verizon store or even on eBay. Leo also says she can bring it to a carrier and have it reset. Once the phone is wiped, then the software is no longer there and Leo thinks Claire would be in the clear.
Leo says he doesn't need to run both. Stopzilla is not antivirus either, it's just anti-spyware software. He should uninstall Stopzilla which may not be easy. He should carefully read their support page on how to uninstall it. Spyware is old hat, what he really would want is an anti-malware tool. In fact, Stopzilla could also be the problem with accessing his email attachments. Simply Google "uninstall Stopzilla" and he should find a comprehensive step-by-step to get rid of this.