Tom wants to switch from AT&T to Sprint for LTE. Leo says that depending on how good the coverage is, Sprint LTE is a great option because it's unlimited. Sprint is being very aggressive in competing with both AT&T and Verizon. Tom is thinking about getting a cheap tablet from AT&T, then cancel it to go to Sprint. It'll cost him less and he'll get a new phone and a tablet, plus make $25. Leo says to read the fine print on that, though.
Cathy has to get a new phone and wants to change to something else from Sprint. She has ruled out AT&T and Verizon, so that leaves T-Mobile. It doesn't have the iPhone yet, though. The real problem could be coverage. Softbank just bought Sprint, so they may improve over time. Leo thinks T-Mobile is the best bet for Cathy and recommends the Samsung Galaxy SIII or the Galaxy Note 2.
Carlos' contract is up and he's thinking of getting Sprint because they have unlimited data plans. Leo says the reason why Sprint has an unlimited data plan is that it's a crappy network. There's talk they're bringing more LTE 4G coverage, it may be worth it, but their WiMax 4G is terrible and 3G is slower now. AT&T is consistently rated the fastest, and since Carlos is with AT&T, it may be a good idea to just stick with them. They're certainly no worse than any other carrier.
Pronav bought an iPhone 5 on Sprint, but hears that Verizon iPhone’s comes unlocked. Would the Sprint iPhone 5 be unlocked as well, since it’s the same phone? Leo says no. Verizon chose on their own to unlock the iPhones that come through them. Leo believes that going forward, this will likely become the norm though. Will he be able to use his Sprint phone on another service when his contract is over? An eager rep at Verizon may be able to do it by unlocking it with software.
Walmart has a phone service which offers unlimited texting and calling, and Gene is wondering if that's a good deal. Leo says that Walmart is an MVNO (virtual network operator), meaning they resell another company's service, which is T-Mobile. They also offer Sprint's True Connect. There are some limitations because it may not include a lot of data, if any. He should read closely at what he's getting.
Enrique has been using Sprint's Push to Talk feature from the US to Mexico, but it's being discontinued and he needs an alternative. Sprint will be replacing Nextel PTT with a version using LTE, but that's still just on the horizon.
Jeremy is a Sprint customer and wants to keep his family unlimited data plan, but he also wants to upgrade to 4G. Leo says to just talk to his rep and let him know that. There's not a lot of 4G options in Sprint, but since they want to keep your business, they'll probably go for it.
Christian is on Virgin Mobile and every time he receives a text message, his data stops for about 30 seconds. Leo says this is just a disadvantage of CDMA technology, which is what Verizon and Sprint use. Since Virgin Mobile is on the Sprint network, he won't be able to do this. AT&T would allow him to do this though because it is a GSM network. The good news is that with the move to 4G/LTE, all carriers will be able to handle voice and data simultaneously.
Kira called into the show asking advice about how to handle poor customer service from Sprint after having issues with her phone. Leo told her to contact Dan Hesse, Sprint CEO, complaining about the situation and it worked! She contacted them on Monday and they responded already the same week on Friday.