Sprint

Why Did My Cell Coverage Suddenly Disappear?

t-mobile

Episode 1786

Patty from Temecula, California

Patty is having issues with coverage in her area, and it's all of a sudden. Leo says that her carrier may have turned off a tower to do maintenance. But it may also be that Patty needs to go into the store and get an updated SIM card since they recently merged with Sprint and turned off that tower. So you need a new T-Mobile Sim. Patty should also consider changing carriers. Word is, that Verizon is better in her area. But it's also the most expensive. 

Sprint + T-Mobile Merger Approved

T-Mobile

Episode 1612

The merger between Sprint and T-Mobile has been approved by the Department of Justice, giving mobile another major carrier to compete against AT&T and Verizon.  The talk is, that T-Mobile is going to work with DISH Network to create a huge new 4th carrier by Dish. Dish will also get Boost Mobile, Virgin Mobile, and several other MVNOs. As a long-time T-Mobile user, Leo doesn't really have a problem with it, especially as we move into 5G speeds.  But it's not in the clear yet, as 13 state attorney generals are suing to stop it.

Why Do My Text Messages Get Chopped Up?

Sprint

Episode 1573

Dale from Palmdale, California

Dale has problems with his text messages: He doesn't get the entire long message, and it's all chopped up out of order. Leo says it's the carrier that is limiting, or "truncating" his SMS text message to 160 characters, chopping it up, and sending it out in multiple bursts. It's an issue with Sprint, unfortunately. If he can start using a messaging app and convince everyone in the family to do the same, he won't have this issue.

Can I bring my mobile phone to a new carrier?

Apple iPhone 7 Plus

Episode 1332

Steven from New Jersey

Steven has a Motorola Droid phone and he has to move over to Sprint. But if he does, he has to get another phone and he doesn't want to lose the great battery life with his Droid. Leo says he doesn't have to get the phone from Sprint. His old Droid is probably carrier locked and if he's paid for it and is in good standing, he can request that they unlock it. Once that's done, he can take it to Sprint. If they refuse, he'll have to get another phone. His choices are going to get more limited because battery life is decreasing. Right now, the iPhone 7 Plus has the best battery life.