Vicky has a problem that she can't have a cellphone conversation unless she goes outside. It works for a few minutes and then begins to break up unless she goes outside. She's also having buffering issues with her TV streaming. Could they be related? Leo says they could be. Modern cellphones have a WiFi calling feature, where the phone routes the cell phone call through the internet. You can disable it in your phone settings. But that doesn't solve your buffering problem, and that points to a bandwidth issue. What Vicky needs to do is find out what her bandwidth speeds are.
Don wants to put a flat screen in his back yard, and he wants to use the internet to get content on it. That means he'll need to improve his Wi-Fi. He bought the Google Wi-Fi mesh system to do just that, and he likes it. Leo says Mesh is an improvement for every home, and it's worth the price. But Don wants to know why his speed tests are always different. How can he get a true reading on internet bandwidth speeds? Leo says his ISP will always tell him the maximum possible speeds, not a consistent bandwidth speed from day to day.
Beth has a two story house and she has no problem streaming anything or using the internet, except on her laptop. Leo says that if her Roku is running HD, then she's getting decent bandwidth. Would a mesh router help? Leo says it may, but it's an expensive way to find out. Beth should run a speed test on her router to see how it goes. She should do it closer to her base station, and then again down into the lower floor and see if it improves or gets worse. That would tell her something. Leo says that since Beth is using Frontier, it could be her Frontier router. They're just terrible.
Walter has three iPads and using Speedtest, two are always slower than the third. Leo recommends using DSLReports.com. It runs through the browser and it will give him a better result. Why the iPads are different with speed tests is anyone's guess. It could be age of the iPad, consistency of the test, etc.
Sally has a cable bundle with a billed shared speed of 300 Mbps. She doesn't think she's getting that, though. Leo says she probably isn't, at least not all the time. The key is the phrase "up to." Sally can run SpeedTest.net to see what she actually gets.
Alan is having more trouble streaming video. Is his computer too old? Leo says probably not. The processor is fine. Should he clean up his computer then? Leo says that's always a good idea. Do a local backup, and then format the hard drive and reinstall Windows from a known good source. Then update it. The computer will be fresh as the day he bought it.
It could also be that his internet speed is lagging. Alan should go to SpeedTest.net and he can find out how fast his internet access is.
Che just bought a new Dell XPS Desktop and it's started to slow down drastically. He does a speed test, like Leo taught, and the desktop is much slower than his laptop. Leo says to try plugging the desktop directly into the router with an ethernet cable, and see if the speed improves. If so, then he's narrowed it down to the router. Leo says it could the hardware, but he could try reinstalling the Wi-Fi connection. There may also be conflicting Wi-Fi drivers at work between the hardware driver and the Windows driver. That can confuse Windows and slow things down.
Brandon wants to know what the minimum bandwidth is that he can get away with to stream Hulu Plus. Leo says for a good quality stream, he'll want at least 5 Mbps down. But that doesn't meant that's what he would get all the time. Beware of the term "up to." Run SpeedTest.net to get an idea what the sustained throughput is. That will give him an idea. But if he's sharing bandwidth with the neighborhood, then it could be less.