Steve wants to know if the rated speed the ISP says he's getting is legit. Leo says it's ideal and it's subject to a lot of factors. Broadband often has shared bandwidth, so if everyone is watching Netflix, it's going to slow down. It's also dependent on wireless congestion. Wired is always faster. It can depend on the quality of wiring, the age of the router, and more. It's very complicated. It can even be his computer that's slowing his internet speed down, and one will be faster than another.
Steve is going to be streaming video and playing video games online. How fast does his internet connection need to be? Leo says that Netflix has an ISP Speed Index to let him know what he'll need and where he can get it. They also offer recommendations about speed here. 10 Mbps should be sufficient, and 25Mbps would be better yet. He can even use that to Skype with his parents.