spectrum

What's the Difference Between Spectrum and Verizon Cellular?

Verizon

Episode 1755

Andrew from Los Angeles, CA

Andrew wants to know how different Spectrum mobile is from Verizon. Leo says that Spectrum Mobile uses WiFi calling when users are home, but when users are out and about, Spectrum is just an MVNO that uses Verizon's network. The tricky part is a handoff from WiFi to the cellular network. But other than that, if one can save money on it, then why not? The only real negative is that some people may not have internet access with their routers. So, a phone could join a network and not be able to take or make calls because it's on a dead connection.

Wipe Your Drive and Reinstall if Your Windows PC has Been Infected With Malware

If you've been infected with malware, wipe your drive and start over. Reinstall Windows. If it's a rogue employee of a company you were calling, contact the company and let them know. Any general-purpose operating system is vulnerable to these kinds of malware attacks. If you positively need to use Windows at home, you sort of should become a guru of PC security to protect yourself. Windows shouldn't be your default OS pick anymore.

Why does my broadband slow down over time?

Spectrum

Episode 1672

Carlos from Torrance, CA

Carlos has Spectrum broadband and it starts fast but then slows down gradually to a stop. Leo says that Spectrum has a "burst mode," which is designed to fool speed tests to make you think you're getting faster service than you are actually paying for. But it shouldn't slow down to a stop. Carlos has said that they have rewired the house, checked outside, and they can't track it down. Leo says it could be a bad splice at the junction box. You can also try a new router. Really the only choice is to change providers. 

What options do I have for high speed internet?

Spectrum

Episode 1611

Matt from Anaheim, CA

Matt was told by Spectrum that they'll have to trench in order to get his internet access into his office building, and it's going to take 60 days to do. It doesn't make sense why can't they just route the cable from the pole? Leo says that Spectrum is going to do what they're going to do, but that doesn't mean they're the only game in town. Look for alternatives. You can go to BroadbandReports.com and see what internet access is available in your area. Talk to your building's supervisor to see what choices are available coming into it.

Is Spectrum wireless service slow by design?

Spectrum

Episode 1601

Steve from Nashville, TN

Steve signed up with Spectrum, using Verizon and the best he could get for his iPhone 7 is 3G. Leo says that's terrible. Verizon is much better than that, and it sounds like Comcast is going cheap on buying wholesale data and then reselling it.  Also, while you're using Verizon's network, Verizon is giving priority to their own customers. So you get a slower experience. Spectrum is hoping you'll be close enough to an Xfinity Access point via WiFi. But half the time, there's nothing there!

Do smaller cell carriers use their own networks?

Spectrum

Episode 1601

Gary from Southern California

Gary got an offer to sign up with Spectrum for mobile service, but he just learned that they use AT&T. Do smaller carriers use the big carriers lines all the time? Leo says that the big four is AT&T, Verizon, TMobile, and Sprint. The smaller cell companies, called MVNOs, interconnect and ride piggyback on multiple lines. It's pretty complicated. But if you sign up with a smaller carrier, you're actually running your traffic on the largest carrier.

Should I switch my mobile provider?

Meter

Episode 1510

Jerry from Tri Cities

Jerry is a long time Verizon customer and is wondering if he should change to an unlimited plan from Spectrum for $45 a month. Leo says he'll have to look at the fine print because nobody really offers unlimited anymore without throttling down the speeds after a set amount. So like after 5GB of hotspotting, or 20GB of data, it'll get throttled down to 2G or 3G speeds. And the only real change, since Spectrum uses Verizon, is customer service. It's a Mobile Virtual Network Operator, or reseller.

New York State Kicks Out Spectrum Cable

Charter Spectrum logo

Episode 1510

The state of New York has voted to kick cable provider Spectrum out of the state, after the ISP failed to create a high speed network in rural areas. The company will also have to pay a $3 million penalty, and continue to operate until the New York Public Service Commission finds a company to replace them. New York made a provisional approval of the merger of Spectrum and Charter Communications, but without the rural internet agreement, the state has revoked that approval and kicked them out.

What are my options for canceling my ISP?

Episode 1423

Gloria from North Hollywood, CA

Gloria wants to get rid of her ISP and change her email. Leo says if she's going to get rid of her ISP and its email, Leo recommends going with Gmail first and setting it up to get the email off her old email account. Her ISP is DSL Extreme. Leo says that DSL Extreme is a good provider, but if she's having issues, it may not be their fault. It may be the carrier that DSL Extreme is piggy backing on, which is usually AT&T. They have to allow them to carry it, but they don't really want to share. So they make it difficult.