Gail has Verizon DSL and her email is being barraged by spam. Leo says that's not surprising, and it's certainly not her fault. But it's likely that spammers just sent out blanket emails that cover every conceivable possibility at a domain address. And there's nothing that Gail can do except use good spam fighting filters.
Larry gets calls from telemarketers all the time over his bluetooth headset. It's very annoying. The device announces he's getting a call from one of his contacts, and when he answers it, it's a "Google specialist." Leo says that it's really easy to spoof a caller ID to prevent him from knowing who's really calling. And it's unlikely they have access to Larry's contact list in order to do that. It's more likely that his Bluetooth headset is simply misassociating the incoming call with a person in his contact list because the number is close. Carrier forwarding may also be the problem.
John's friend uses Outlook and when he moved, Outlook can't find his email server. Leo says that it's likely that Comcast altered settings that prevents him from seeing it. Outlook doesn't support the standard port 25 SMTP port. So he'll have to use the secure SSL ports. He can enable that in settings, and then he should select port 465 or 993. Comcast blocks port 25. Here's a technote on how to use his email client from Comcast.
Unsolicited emails from companies will be subject to fines of up to $10 million Canadian, with individuals facing a $10,000 fine for every single spam message sent. As a result so far, Microsoft is suspending any emails that they would send advising customers of updates.
Martin got some threatening emails and they have disappeared. Is it possible to recall an email? Leo says only if both parties are using the same program like Microsoft Outlook. The program can then connect to the other and recall and delete it. But that's really the only way. Is there any way to get the emails back for evidence? Leo says that's a good question. Martin's ISP may have a copy on its servers and exchange servers need to be involved. But Leo says that the email may still be on Martin's computer. Check the trash folder, spam folder, Chances are, she still has it.
John answered an ad for car wrap advertising, but he thinks he's been scammed. Leo says that yes, it's a scam. They look professional, but they want to get his personal information and bombard him with spam. Check out ScamDetector. Never, ever give out personal information, especially a social security number.
Leo decided to use a new email service with their own spam filters, so he moved his email off Gmail he's been deluged with spam and phishing scams. Job offers, gift cards, vouchers. All phishing scams. Leo says it's no wonder we constantly get calls about this.
Leo recommends checking out the Antiphishing Workgroup at antiphishing.org. This site seeks to inform users about common phishing scams, and teaches users how to identify them. They also have a quiz you can take to see how good you are at identifying scams.
Sherry signed up for Spam Sieve and since she didn't pay for it in time, she ending up with problems on her computer. Leo says that she has to disable it in her email first because it creates a rule. She'll have to disable that rule, then take Spam Sieve out of programs.
There's instructions in the Spam Sieve manual. Leo says that he used to use Spam Sieve and it's a legit program, but he prefers to use Google mail now. They are really good at collaborative filtering. And it's free.
Larry has Yahoo mail and he gets a ton of spam. He can't really delete all of it at once, because sometimes email from friends gets in there. Leo says that if it's any consolation, everyone gets spam. Yahoo is just doing a poor job of filtering it. Leo says that we've lost the battle against spam, and some webmail providers filter it better than others. Google uses a technique called collaborative filtering, where users let them know if an email has slipped pass their filters and it adds to the list.
Mike thinks that his AOL account got hacked. Leo says the first thing to do is change his password. But even with that, chances are the account may not have been hacked, but spoofed. Spammers can pick up his email address and can use that in the return box. They swap them out from time to time, and chances are Mike's account email is on a list that spammers buy. The only thing he can do is wait for the spammer to move on to another email address.