spam

How can I prevent my email from being hacked?

Episode 1245

Lou from Pasadena, CA

Lou's Yahoo Mail account got hacked and has been used to send out spam. He's changed all his passwords, but he's worried that they now have control of his iPhone. Leo says that didn't happen and Lou is being understandibly paranoid about it.

Leo advises changing the password and then turning on two factor authentication. This is usually done by giving Yahoo his phone number and then they will text him if his password is being changed. He'll input the code and then the password gets changed. This prohibits someone from changing the password unless they steal his phone first.

Can I get a shorter email address that will work with my current email address?

Episode 1243

Jim from San Juan Capistrano

Jim wants to create a shorter email address because his current one is too long. Leo says he can do that, but 1) it's probably already taken and 2) the shorter it is, the more likely that it'll get spam. So Leo says if he's going to shorten his email address, he should get very specific about the spelling and include some numbers in it. He can sign up for one at GMail and have all of his mail forwarded to his current address through that.

How can I create a mailing list without being listed as spam?

Episode 1243

Jim from Fullerton, CA

Jim runs email for a local school through Gmail and now they're starting to bounce his emails as spam because of his large mailing list. Leo says that just goes with the territory when using a free mail service. They get a bit skittish about mailing lists because of the abuse that comes from spam. Leo says that going with a service like Mail Chimp is a better option. They do a confirmation opt-in/out system so that people are choosing to get the newsletter.

How can I stop important emails from going to my spam folder?

Episode 1225

Jim from California

Jim gets email on his PC, and it ends up in the junk folder where he deletes them, without knowing that he's deleted important emails. He tried to filter out email he doesn't want but important stuff ends up in there as well. How can he stop this? Leo recommends UnRoll.Me. It's free and they will unsubscribe him from junkmail lists. Leo uses it.

How can I get rid of spam in Gmail?

Gmail

Episode 1128

Lori from Los Angeles, CA

Lori's son gets spam in Gmail, and she's wondering if he can click to "unsubscribe" from them. Leo says no, all that does is confirm that the email is a valid email and that's what spammers want to know. Lori's son probably selected promotional emails in his Steam account, so he keeps getting them because he asked for them. These are called "bacon."

Leo advises turning on the "promotional" tab (which Gmail calls automatic categorization). That way they'll go there and unclutter his main feed. For the rest, he can just label it "spam" and then Gmail will remove them.

How can I avoid spam?

Email

Episode 1125

Gail from Covina, CA

Gail has Verizon DSL and her email is being barraged by spam. Leo says that's not surprising, and it's certainly not her fault. But it's likely that spammers just sent out blanket emails that cover every conceivable possibility at a domain address. And there's nothing that Gail can do except use good spam fighting filters.

Why is my Bluetooth headset telling me one of my contacts are calling, when it's a telemarketer?

Episode 1103

Larry from Burbank, CA

Larry gets calls from telemarketers all the time over his bluetooth headset. It's very annoying. The device announces he's getting a call from one of his contacts, and when he answers it, it's a "Google specialist." Leo says that it's really easy to spoof a caller ID to prevent him from knowing who's really calling. And it's unlikely they have access to Larry's contact list in order to do that. It's more likely that his Bluetooth headset is simply misassociating the incoming call with a person in his contact list because the number is close. Carrier forwarding may also be the problem.

How can I use email in Outlook 2000 on Comcast?

Episode 1096

John from San Diego, CA

John's friend uses Outlook and when he moved, Outlook can't find his email server. Leo says that it's likely that Comcast altered settings that prevents him from seeing it. Outlook doesn't support the standard port 25 SMTP port. So he'll have to use the secure SSL ports. He can enable that in settings, and then he should select port 465 or 993. Comcast blocks port 25. Here's a technote on how to use his email client from Comcast.

How can I recall an email?

Episode 1095

Martin from La Crescenta, CA

Martin got some threatening emails and they have disappeared. Is it possible to recall an email? Leo says only if both parties are using the same program like Microsoft Outlook. The program can then connect to the other and recall and delete it. But that's really the only way. Is there any way to get the emails back for evidence? Leo says that's a good question. Martin's ISP may have a copy on its servers and exchange servers need to be involved. But Leo says that the email may still be on Martin's computer. Check the trash folder, spam folder, Chances are, she still has it.