Matt has a friend who uses Yahoo exclusively and his account has been compromised. Leo says bounce backs happen to all of us. It's called spam scatter. Spammers don't use their return address -- they spoof it with someone else's address. He just got his email selected by the spammer and there's nothing he can do about it. The good news is that sooner or later, they'll move on to a different address.
John got a call from someone this morning and the caller ID was showing it coming from his own number. Leo says it's really easy to spoof caller ID to lure someone to answer the phone. Leo likes to use Google Voice as his main phone number, since it will reject a call if it's not in his contact list. John can put his number on the government's Do Not Call List, but most of these are from out of the country and they aren't subject to that law.
Bruce has been getting a lot of robo calls lately on his cell phone. Leo says that's because a lot of them are coming from overseas now and they don't pay attention to the National Do Not Call registry. It's against the law to robocall cellphones. But since they're out of the country, they don't think they are bound by it. It's only going to get worse. Leo says that if he doesn't recognize the number, he just ignores it.
Richard has Gmail and he keeps getting rid of junk email. Leo says that using Apple's Mail utility may not be working well with Gmail, or his Gmail filter may not be working right. Rather than just deleting them, Richard should go to Gmail.com and press the "spam" button on email that he doesn't want. Then Gmail will learn what he considers as spam and stop allowing it. Gmail's spam filters are very good at learning what is spam and filtering it out.
Debbie keeps getting emails from people saying that they can't open the attachment she sent. Is she being spoofed? Leo says yes. It's very common and unfortunately, there's nothing she can do about it except wait. Eventually, the spammer will move on to another email, and they'll go away.
Lou's Yahoo Mail account got hacked and has been used to send out spam. He's changed all his passwords, but he's worried that they now have control of his iPhone. Leo says that didn't happen and Lou is being understandibly paranoid about it.
Leo advises changing the password and then turning on two factor authentication. This is usually done by giving Yahoo his phone number and then they will text him if his password is being changed. He'll input the code and then the password gets changed. This prohibits someone from changing the password unless they steal his phone first.
Jim wants to create a shorter email address because his current one is too long. Leo says he can do that, but 1) it's probably already taken and 2) the shorter it is, the more likely that it'll get spam. So Leo says if he's going to shorten his email address, he should get very specific about the spelling and include some numbers in it. He can sign up for one at GMail and have all of his mail forwarded to his current address through that.
Jim runs email for a local school through Gmail and now they're starting to bounce his emails as spam because of his large mailing list. Leo says that just goes with the territory when using a free mail service. They get a bit skittish about mailing lists because of the abuse that comes from spam. Leo says that going with a service like Mail Chimp is a better option. They do a confirmation opt-in/out system so that people are choosing to get the newsletter.
Jim gets email on his PC, and it ends up in the junk folder where he deletes them, without knowing that he's deleted important emails. He tried to filter out email he doesn't want but important stuff ends up in there as well. How can he stop this? Leo recommends UnRoll.Me. It's free and they will unsubscribe him from junkmail lists. Leo uses it.
Lori's son gets spam in Gmail, and she's wondering if he can click to "unsubscribe" from them. Leo says no, all that does is confirm that the email is a valid email and that's what spammers want to know. Lori's son probably selected promotional emails in his Steam account, so he keeps getting them because he asked for them. These are called "bacon."
Leo advises turning on the "promotional" tab (which Gmail calls automatic categorization). That way they'll go there and unclutter his main feed. For the rest, he can just label it "spam" and then Gmail will remove them.