Alexandra works for a non-profit and she's having issues sending text messages to large lists of clients. There's now a limit of only 10 per text. Leo says the same thing happened with email. It's all because of spam, so they're limiting it. That's why Leo recommends a mass text service. Leo recommends EasyTexting.com. They offer low cost or even free service for non-profits.
Vic is bombarded by email addresses that an email can't be delivered. Leo says that Vic's email has been "spoofed" by spammers and that they have been using his in the From address line. The bad news is that there's really nothing he can do about it. The good news is, it usually stops shortly as they move on to another email address to spoof. He can set up a filter to send those emails to the trash and never see them, though. He should use "Mailer Daemon" as the criteria. That's usually what sends the bounced spam message.
Theresa struggles with getting spam. Leo says that most ISPs have good spam filters, but it looks like Theresa's provider, Roadrunner, does not. So her spam fight is up to her. Leo has a three stage spam solution:
Shannon is having issues with his neighbors getting a lot of robocalls from his number. Leo says that's called Neighbor Spamming and it's illegal. They can easily spoof his phone number in the caller ID to do it. But since it's done from overseas, there's no real way to stop it legally. The only saving grace is that it will move on to another number eventually.
Using a technique called "neighbor spoofing," a Florida man is being accused of making over 96 million robo calls selling time shares in violation of FCC Do Not Call laws. The FCC has suggested a fine is in the offing, but there's no word on if the perp is going to be arrested or if the robocalls have stopped.
Leo says that using a third party free email account like Gmail to go get his ISP's email accomplishes several benefits:
1) He can change ISPs any time,
2) It has a much better spam filter, and
3) He can have Gmail go get his email automatically and then access it anywhere.
Dave gets a ton of spam in his Hotmail account. How can he prevent that? Leo says to use GMail instead. It has far better spam filters and Gmail will get his Hotmail email. He should just go into the settings and set it up for mail forwarding so that Gmail will be able to do it, and he won't see the spam much anymore.
Chris also wants to know why a call will ring once and then go directly to voicemail. Leo says that's an odd one and he has this happen too. Is it something the telemarketers have figured out? It could be carrier specific. Chris can sign up with the DoNotCall registry but that won't stop telemarketers from outside the country. Another option is to use Google Voice for everything, then he can program Voice to forward telemarketer calls directly to voicemail or reject them altogether.
John says that there's a computer program called SlyDial which is able to bypass the ring of a phone and go directly to the voicemail, and it's likely that's what the telemarketers are using. It sends a tone that pushes right past the phone ring. At least the mystery is solved. We've also discovered that there's a voicemail box number which you can dial to bypass the phone. That has been around for years. Leo says that's voicemail spam any way you look at it, though.
Rose says her Facebook has been hacked. She keeps changing it, but she's still having issues with her Facebook account posting things and tagging everyone she knows. Leo says that in the past, Facebook has had security issues with accounts being hacked, but as far as he knows, they've fixed all the exploits. So here's a few things Rose can try: