spam

Why do I get calls that ring once before going to voicemail?

Episode 1318

Chris from Florida

Chris also wants to know why a call will ring once and then go directly to voicemail. Leo says that's an odd one and he has this happen too. Is it something the telemarketers have figured out? It could be carrier specific. Chris can sign up with the DoNotCall registry but that won't stop telemarketers from outside the country. Another option is to use Google Voice for everything, then he can program Voice to forward telemarketer calls directly to voicemail or reject them altogether.

How are telemarketers leaving voicemail messages without ringing the phone?

Episode 1318

John from Hartford, CT

John says that there's a computer program called SlyDial which is able to bypass the ring of a phone and go directly to the voicemail, and it's likely that's what the telemarketers are using. It sends a tone that pushes right past the phone ring. At least the mystery is solved. We've also discovered that there's a voicemail box number which you can dial to bypass the phone. That has been around for years. Leo says that's voicemail spam any way you look at it, though.

How can I stop someone from using Facebook to spam?

Episode 1314

Rose from Los Angeles, CA

Rose says her Facebook has been hacked. She keeps changing it, but she's still having issues with her Facebook account posting things and tagging everyone she knows. Leo says that in the past, Facebook has had security issues with accounts being hacked, but as far as he knows, they've fixed all the exploits. So here's a few things Rose can try:

Has my email address been hacked?

Episode 1311

Matt from Sacramento, CA

Matt has a friend who uses Yahoo exclusively and his account has been compromised. Leo says bounce backs happen to all of us. It's called spam scatter. Spammers don't use their return address -- they spoof it with someone else's address. He just got his email selected by the spammer and there's nothing he can do about it. The good news is that sooner or later, they'll move on to a different address.

How can I stop getting spam calls?

Episode 1309

John from California

John got a call from someone this morning and the caller ID was showing it coming from his own number. Leo says it's really easy to spoof caller ID to lure someone to answer the phone. Leo likes to use Google Voice as his main phone number, since it will reject a call if it's not in his contact list. John can put his number on the government's Do Not Call List, but most of these are from out of the country and they aren't subject to that law.

How can I stop getting robocalls?

Episode 1262

Bruce from Long Beach, CA

Bruce has been getting a lot of robo calls lately on his cell phone. Leo says that's because a lot of them are coming from overseas now and they don't pay attention to the National Do Not Call registry. It's against the law to robocall cellphones. But since they're out of the country, they don't think they are bound by it. It's only going to get worse. Leo says that if he doesn't recognize the number, he just ignores it.

How can I get rid of spam in Gmail?

Episode 1260

Richard from Westminster, CA

Richard has Gmail and he keeps getting rid of junk email. Leo says that using Apple's Mail utility may not be working well with Gmail, or his Gmail filter may not be working right. Rather than just deleting them, Richard should go to Gmail.com and press the "spam" button on email that he doesn't want. Then Gmail will learn what he considers as spam and stop allowing it. Gmail's spam filters are very good at learning what is spam and filtering it out.