Wayne ordered a computer online and he wants to know if there's a program that he can plug into his computer and make it into an answering machine. Leo says there is, but he doesn't recommend them. He would need a voice modem to support it. ZyXEL still sells them, but Wayne would have to leave his PC on all the time and connected to the phone line. Then there's always the risk that the computer will answer the phone instead of him. It's far easier to just buy an answering machine. Or rely on the phone company's own voice messaging.
David is trying to use Adobe Premiere and it stops working. Leo says that Dave bought a serial number, and if it doesn't have disks, it won't work. That's Adobe's copy protection. Leo recommends just using Adobe Creative Cloud instead. He can put it on two computers. If his friend sold him his copy, he needs to give him the disks to install it as well. He'll probably have to contact Adobe and transfer it as well.
Saba is selling a product online and she wants to update her website with new images and videos. But she's having trouble doing it. How can she transfer pictures and videos from a computer that doesn't work to another? Leo says that making sure she has backups, especially online, makes it much easier. Leo says one way is to upload videos to YouTube and link to them.
Ron has downgraded back to Windows 7 because he uses Picasa. He's now having issues with Picasa running, though. Leo says that Picasa development may have ceased because of Google Photos. Google didn't migrate Picasa Web to the new Photos system and it's likely that Google Plus will be discontinued down the road. So who knows what the future has in store.
Bret has an old scanner that he can't get to work with Windows 8. It looks like Canon doesn't have any new drivers for it, nor does Microsoft. How can he get it to work in Windows? Leo says that the Windows 8 driver isn't much different than Windows 7, and there's no reason why he shouldn't be able to install the Windows 7 driver. A TWAIN driver is generic, and if the scanner supports TWAIN, he may be able to use that.
Fahkar recently bought a laptop at Best Buy for video editing. He's trying to enhance MP4 files and he doesn't like the Cyberlink Director. Leo says that it's very consumer focused and as such, a bit dumbed down for that kind of stuff. Higher end programs like Adobe Premiere that also offer additional plugins for what Fahkar is trying to do. Premiere Elements may also be able to do it.
Danielle upgraded her Mac to OS X Mavericks and now she can't open any Apple Works documents. Leo says that AppleWorks isn't supported anymore in Mavericks. What can she do?
Leo recommends before getting rid of the old computer, to open the documents and save them out as RTF. Then she can import them to Pages, which Mavericks will handle. Here's an article from Cult of Mac on how to do that.
Alan is thinking about getting the Samsung Galaxy Note 4, but hears that it won't run 64 bit software. Leo says that really doesn't matter. All 64 bit can do is address more memory and handle larger chunks of data. But he doesn't really need 64 bit. Samsung is only doing this because Apple did it last year. There's no real benefit for a mobile phone right now. This is more likely the difference between the Xenos Opticore Processor (in Europe) and the Qualcomm Snapdragon (in the US).
Danny wants to make videos for his kids at school who have problems learning. He got a podcaster kit and he's looking for a screen to go in front of the microphone. Leo says it's called a "Dead Cat." There's also a circular screen called a "pop screen" and Leo uses the BSW REPOP Pop Filter. But that's for a directional microphone. For omnidirectional microphones, it's called a Dead Cat.