Software

What's a good customer relationship management application?

Salesforce

Episode 1636

Clinton from Shelby, NC

Clinton is looking for an app to manage customer interaction. Leo says that's called Customer Relationship Management (CRM). The king of CRM is called SalesForce. Its what everyone really uses, but it may be overkill for a small business. There was another one called ACT from back in the day. But that is long gone. 

Gold Mine is a small business CRM that starts with your contact list and then expands it. Another is SUGAR.  Monday is an advertiser and it works well for small businesses. ZoHo. Look at Capterra. That's a good place to start.

What's the best app for writing checks?

QuickBooks

Episode 1597

Charisse from Lancaster, CA

Charisse's mother has an iMac and would like to get her software that will help her pay bills by writing checks. Leo says that QuickBooks is very popular. But it may be a handful. There's also Mac Personal Checkwriter. Understand though, that you'll have to get special checks that can be printed on your printer. Here's a complete list of the best check writing apps for 2019 - https://www.thebalancesmb.com/best-check-writers-4159967

How Can I Import SalesForce PDF Files into Word?

Salesforce

Episode 1579

Margaret from Washington, DC

Margaret is using Salesforce and working with PDF documents. She needs to figure out a way to transfer those documents into an editor like Word. How does she get them back into Word easily and quickly without having to reformat? Leo says that Salesforce wants users to import them as CSV files, but that strips the document of all formatting. Margaret isn't alone, this seems to be a common complaint with Salesforce. As for how ... it's such a simple thing, but there doesn't seem to be a way to do it.

 

Does Office come with Windows?

Microsoft Office

Episode 1558

John from Los Angeles, CA

John wants to know if Microsoft Office comes with Windows. Leo says it doesn't, but there's an open source option called Libre Office, which is free, and will do most of what MS Office does, including reading all Office document files. Buying Office is very expensive, but he can do a monthly subscription rate, which is about $100 a year for Office Home. It's the most affordable solution.

Is there an app that can narrate the world around me?

Episode 1536

Fred from New York

Fred is legally blind, but he knows of a new app by Microsoft called Seeing AI. It offers text reading, barcode scanning, it will tell you if your light is on. It basically narrates the world around you. Currently only available, quite ironically, on all Apple devices.

Leo says another option is called Be My Eyes. It works on Android.

Why can't my program read the database it needs to run?

CDs

Episode 1524

Brian from Lakewood, CA

Brian has a repair program on his computer that's been installed on his computer, but he can't get the program to recognize the data he copied on the computer. Rich says that the program may require the CD to be used to access the database files. It's likely coded that way, and it's a copyright protection measure. Rich also says it could just be an older program that doesn't work properly on today's computers. It's out of date. Is there a new version of the program he can download?

What is firmware?

Episode 1502

Joy from Santa Cruz, CA

Joy wants to know what firmware is? Leo says that firmware is the software that a computer or device uses to operate its system. It's software that is protected because you need it to run the actual device so that the software can translate instructions that the device understands.