settings

Why Can't I Get My Gmail With Outlook?

Gmail

Episode 1786

Thomas from Tustin, California

Thomas is having trouble getting an email from Gmail through Outlook. Leo says he will have to be sure that IMAP is turned on in the Outlook settings. Here's a technote on what to do - https://support.google.com/mail/answer/7126229?hl=en. Leo also recommends going with FastMail. He'll have to pay for it, but it has additional features that make it worth the money. 

Why does Windows think my screen is larger than it is?

Edge Browser

Episode 1712

Glen from Selmer, Tennessee

Glen is fed up with Windows 10 updates breaking his system or forcing him to use the Edge browser when he'd rather use Chrome. Leo says that Microsoft is doing too much with bi-annual system updates. Lately, his windows are going outside the borders of his screen after he clicked a link in an email. Leo says that there is a default setting for Edge in system preferences that you can disable. So it won't force you to use Edge.

Have a 2nd Account on Your Windows Operating System

Make sure UAC is enabled to ensure the popup appears each time you're about to install something. It's a great idea to have a 2nd account on your Windows PC by going to Control Panel, Accounts, and Users, and then add a new user. 

You will probably want to make one of them an "admin" account, while more actively using the standard account. In case one account gets messed up, you can use the other one.  

Check the "Passwords & Accounts" in Your iPhone's Settings Menu.

Clean up or edit the accounts on your iPhone (iOS 13) by looking under Settings > Passwords & Accounts. This allows you to see what accounts reside on your iPhone, such as iCloud and Gmail. You can add new ones or delete accounts that you don't need anymore. If you have a malfunctioning auto-login process, such as one your workplace set up for you, you may want to delete the account and re-add it after consulting your IT coworkers. Random pop-up error messages can get quite annoying, after all.

How can I turn off active noise cancellation in my Android phone?

Motorola Moto G (3rd gen)

Episode 1546

Joseph from Kalamazoo, MI

Joseph wants to know if there's any way to turn off active noise cancellation on his Motorola Moto. It is cancelling out his own voice! Leo says that under voice privacy, there is a voice cancellation feature. He can disable that. Motorola says it needs to be physically repaired in the phone. If that doesn't work, he can always put tape over the second mic.

Why is the clock on my son's AT&T Samsung phone always 2 minutes fast?

Samsung Galaxy S9

Episode 1529

Roger from Upland, CA

Roger's son has a Samsung phone on AT&T, and the clock is always 2 minutes fast. His wife, who has a very similar Samsung phone on the same carrier, keeps perfect time. Leo says there is a setting for Apple Watch where the time could be offset, so there could be a setting for that. Samsung is notorious for putting in a lot of settings, so he should check the date and time settings.

Why does my iPhone volume go down when I get a text?

Episode 1524

Brian from Lancaster, CA

Brian has an iPhone 7 and when he's listening to music by bluetooth, and he gets a text, the volume turns way down and stays there. What can he do to stop that? Rich says to do a restart or refresh. There could be an odd interaction between apps. Another thing to try is go into settings, general, reset. Then select Reset Network settings. That will reset your bluetooth. But you'll have to re-pair them.