John's first computer was an ACER Aspire laptop. He wants to upgrade his operating system, but he isn't sure if it's 64 bit or 32 bit. Leo says that Intel was using 64-bit architecture long before everything moved from 32 bit, so he'll likely have it. But John is having trouble finding drivers. Leo says that companies that stop development often don't offer those drivers online, so many driver archives have sprung up. But often users don't get what they think they are getting. And Microsoft usually stops writing security updates for old computers, making them a security threat online.
Ed is worried that his passwords can be read when he logs into a website. Leo says that's largely why Google is now requiring all websites to be updated with encryption via https. What about apps that use TouchID? Leo says that they are likely supporting encryption too. Leo says that with https everywhere, we are far safer than ever.
Ross is worried he may have been hacked after searching for the Quicken Support number online and calling them. Could he have gotten a phony number? Leo says never Google phone numbers unless you go directly to their website. Leo says that hackers will buy ads for specific search error messages, and it could be that Ross had been compromised after giving them access to scanning the computer. Leo says it would be prudent to scan his system. Before doing that, since Ross is very savvy, he could do a search with Malwarebytes first. Ross did and found nothing. That's good news.
Rolland would like to get a dash camera that does front and back at the same time. Leo says the OwlCam is the best because it will also notify you of a break-in and uploads the video to a cloud server. But it's twice as much as the competition, but that includes LTE service.
Sam has worked hard to minimize his bandwidth by turning off images in his email account. But it the image still flashes briefly, what gives? Leo says that what Sam has discovered is that while the email account isn't displaying the image, it's set to display your email as HTML, and that means it's still downloading them, and that can trigger a virus or exploit. What you need to do is use an email client that only downloads the ASCII text email and not display emails in HTML. That will prevent it. Thunderbird is free and is very good. Turn off HTML and image loading.
Chuck is using Firefox and recently he's been getting error messages. Leo says that may be due to keeping a lot of tabs open. Should he go back to Safari? Leo says that it's about as good, privacy-wise, as Firefox. But for search, he's currently using StartPage.com for searching anonymously. Use that, and it's just as private as Firefox.
Tucker wants to use a captive portal wifi hotspot, but is it secure? Some are poorly made and can leak your data, others can sell data or even input advertising into it. Is Opera a good one? Leo says it's not exactly a VPN, and by giving away the service, that costs money. So they have to be making money somehow. Also, it's not strictly a VPN, it's a proxy service. One thing that Leo recommends is the Tiny Hardware Firewall. It has a built-in webserver, dual wifi radios, and a built-in hardware firewall.
Microsoft will cease support for Windows 7 on January 14, 2020, so PC users should really upgrade to Windows 10 soon. The most important point will be the loss of security patches for the operating system, which will make it increasingly risky to take online. Eventually, browsers and other constantly-updating software will stop working comfortably with Windows 7 and might be frustrating to use. The same issues plagued users of Windows XP after its time was up. Although Windows 10 looks a bit different, you can configure the interface to more closely resemble what you liked about Windows 7.
Do not open email attachments, as they are one of the most common causes of innocent computer users getting infected with malicious malware. Email attachments are "the kiss of death." Ask the sender to place the attachment in Dropbox, etc. or other safer alternatives. Furthermore, Mac and Windows 10 users can open PDF files by themselves, so no need to download and install additional software like Adobe Reader. There are too many vulnerabilities these days regarding email attachments and outdated Adobe software.
Don wants to use a Yubikey to keep his computer safe online. Leo says that the Yubikey is serious two-factor authentication that enables users to generate a code to offer an extra level of security. It's a physical USB device that spits out a code with a one time password. Leo uses it for his email, Twitter, and a host of other sites online. He wishes his bank would support it. He keeps it on his keychain, using a Type C connector. But he can get a Type A adapter as well.
There's even an open source version called SOLOKEYS, which Leo says is every bit as good.