Rio James recently got an email thanking him for payment and comes with a statement attached. But he never made such a payment. He knew right away that it was a phishing scam. Leo agrees, saying that the idea is to get him to open an attached PDF File that has been corrupted with a worm or virus. In many cases, it's harmless if the software and Windows are updated. If not, then it can take over a machine. The whole idea is to play on fear and greed, even curiosity, and get him to click on the link without thinking. So RJ was wise not to open it.
Much like phishing and spear-phishing, VISHING is the latest online scam designed to steal your logins. Only VISHING uses voicemail to do it, according to the FBI and the Cyber Security Agency (CISA). They are targeted attacks on employees of corporations using voicemail to get users working at home to call back and then use social engineering to steal VPN credentials. Check out Brian Krebs' article here.
Matt's mom got bit by a remote access scam and he's gotta clean up her computer to make sure it's secure. Leo says it's a common scam designed to get one to launching the "event launcher" which will show "red x's", which Leo says are perfectly normal. But if she doesn't know that, it'll make her think there's something wrong with her computer. But there isn't. Then they'll try and get her to give them a credit card to pay to fix it remotely. That gives them her credit card. Once that's done, they'll tell her they need remote access.
Brad says that his company email looks to be compromised. Leo says it's more likely his email address has been "spoofed" by spammers, and it's really easy to falsify or spoof a reply email address. Sooner or later, they will move on to a new random return address. That's why everyone gets spam and even bounced back emails that don't work. So it's unlikely Brad's email address has been compromised, just spoofed.
Dave got a call that his computer was hacked. Knowing he was being phished, he decided to have some fun with them (especially since he doesn't have a computer). Leo says it's good that Dave gave them a taste of their own medicine, but it's sad that we have to deal with scammers and end up using so much energy to protect ourselves. But while it's great Dave knew and was able to turn the tables on them, it's always best to just hang up.
Char bought a cable for his iPod on Amazon and it wouldn't transfer data. Leo says that sometimes there are cheap cables that don't have the data channel, and are only meant for charging. The real problem is, Amazon doesn't check to make sure the vendors aren't misrepresenting their products, and it's easy to get snookered. Let the buyer beware.
Bernie is having issues logging into Facebook. He gets a popup that says he needs to give them some information, including a credit card number. Leo says that's definitely not Facebook. Facebook will ask for identification from time to time, especially if your account has been compromised, or you've lost access to your account, but Leo says to never do that with a credit card. Use other options like a utility bill. Here's some information - https://www.facebook.com/help/contact/183000765122339. Leo says it's likely a scam.
Rick wants to know if he can get a satellite antenna that offers "free hi-def" channels. Leo says it's not the channels he thinks he'll get. He'll end up getting stuff that's already being streamed on the internet. Almost certainly a bogus offer.
Naomi says they are wanting to buy something online and the seller wants "eBay gift cards." Leo says that's a common scam because gift cards aren't really traceable, and you can't stop payment on them once rendered. Credit cards, or an online payment service like PayPal, offer buyer protection.Check out the book - The Confidence Game: Why We Fall for It . . . Every Time by Maria Konnikova