Kenny wants to root his new Samsung Galaxy S4 phone to update the OS to Marshmallow. Leo says rooting the phone will give him administrator priviledges, and Samsung discourages it because their security features could get bypassed by a malicious app. If he roots it, he won't be able to use Samsung Pay either.
Samsung Galaxy S4
Dean is thinking of getting a Samsung Galaxy S4 refurbrished. They want $170 for it. Leo says that's crazy! It was a great phone in its day, but it's about three years old now. They should give it to him for free.
Steve's Samsung Galaxy S4 and the recent update has taken out a messaging feature he relies on. Leo says that often happens in an update. But it may also be something he can fix in the default applications menu. If that's not going to fix it, then Steve's only other option is to root his phone and put a custom OS like Cyanogen mod on it.
Andy has to replace his old flip phone, and he wants a smart phone with a good camera. Leo says that the smartphones have gotten really good, especially with cameras, but they don't have an optical zoom. Is there one as good as a DSLR? Leo says no, he won't get one as good as a Nikon, for sure.
Frannie learned to build computers from Leo and Patrick several years ago. But now, she's a bit lost with all this mobile phone stuff. She picked up a Samsung Galaxy 4, while her husband got an iPhone 5S. He hates the 5S and she loves the Galaxy 4. Leo says that aside from the junkware, it's a nice phone. But what she wants to know is, how does she back it up? Leo says that there's a default setting that lets Google backup apps and settings. When she signs into Google, it starts backing up automatically.
Jim recently bought a Samsung Galaxy S4 and was thinking about buying ringtones. Leo says don't! You can probably make your own if you already own the song. There's no need to buy the song again. Leo uses RingDroid. It'll make a ring tone right from the music on your phone and you can create the tone from any point in the song. Very easy.
Josh has a Galaxy S4 that he likes, but the music widget keeps coming back and he hates it. Leo says that's not unusual. There's usually a default music player that Samsung uses. Leo says he can change the app on his lock screen in the display settings. That won't stop it from launching, though. Leo says one of the reasons he stopped using the Galaxy S4 is what he calls "Samsung interference."
Maryanne recently bought a Samsung Galaxy S4 and she's missing the visual voice mail alerts. Leo says that may be due to a carrier restriction and may need to be set up with them.
Absent that, Maryanne should go into visual voicemail settings and look for the "display notifications" option. But there isn't a feature to have the phone jump up and grab her attention. One workaround is Google Voice. It will enable her to have a phone message follow her from phone to phone.
Pat wants to replace her Verizon HTC Thunderbolt and is thinking about the Galaxy S4 or the new Motorola Moto X. Leo says that while the Galaxy S4 is the best selling smartphone by far, Leo's not much of a fan of the Galaxy S4. It's really junked up with a lot of Samsung stuff she'll never use like watching where her eyes are looking.
The Moto-X is going to be "the" phone. It fits better in the hand, and Google Now is great. The camera is also very fast. Verizon won't get it for a few weeks, though.