Samsung Galaxy Note II
Steve is ready to upgrade his Android handset and he's looking between the Samsung Galaxy S4 and the Samsung Galaxy Note II. Leo says that the resolution on the Note (1200x800) is lower than the SIV, but it has a bigger battery. The SIV has a smaller screen, but at 1920x1080, the resolution is better. The SIV is more powerful, but the battery life is less than the Note. The camera on the SIV is excellent.
The Note III could be out any time now, though. Leo says that most will let him buy it, and if he doesn't like it, he'll have up to 2 weeks to return it.
Scott is lookin' at buying the Samsung Galaxy Note II for his first smartphone. He wonders if voice recognition is good. Leo says that it is, and even better than Apple's. On top of that, Samsung's voice recognition, which is based on VLingo, is also available. So Scott will have a choice of which one will work best.
Cathy has to get a new phone and wants to change to something else from Sprint. She has ruled out AT&T and Verizon, so that leaves T-Mobile. It doesn't have the iPhone yet, though. The real problem could be coverage. Softbank just bought Sprint, so they may improve over time. Leo thinks T-Mobile is the best bet for Cathy and recommends the Samsung Galaxy SIII or the Galaxy Note 2.
Max is on his second Samsung Galaxy Note II. He's been having issues with connecting to WiFi at home. He returned it and the new one solved the issue. Now he needs to update his software, but his Gmail app won't work. The Verizon rep says that the install failed and he has to send the phone back to Verizon to be reinstalled. Max understands but he's frustrated that he got no notification that the install failed.
Since these phones are more computers than they are phones, Leo likes having the biggest screen he can get. It's available in black and white, but it's the same phone aside from the colors.
As far as the phone goes, it's pretty much the same thing as the Samsung Galaxy S III, except it has a bigger screen, more memory and faster processor. It also has two radios for cellular and voice so that it allows for talking and surfing at the same time on a CDMA network like Verizon. Apple didn't put this in the iPhone 5 for some reason.
Ed works for a company who uses Motorola Android phones, and the 80 year old security guard can't use the small keyboard and has not been a computer user at all. He'll need something to check the security cameras if the alarm system goes off. Ed was thinking about possibly getting an iPad Mini.
Max is looking to get a new Android phone. So he got a Samsung Galaxy Note II and lost his unlimited data plan. He wasn't advised of that when he upgraded and he's really mad. Leo says that Verizon should've advised him of that, but the truth is nobody wants to handle unlimited data anymore. All except for Sprint, and their network isn't nearly as good. Leo says that Max should call Verizon back and demand he get his unlimited data plan back.