Sam is getting an error in Google Chrome that says "oh snap, something went wrong." What gives? Leo says that something has gone wrong with the browser that's causing it to crash. It could be an extension that Sam recently installed that's causing the trouble. Leo adds that Sam duplicated the issue one another computer with no errors at all. He says that points to something installed in the extensions that are causing it. Look in the extensions and disable or remove any extensions unwanted. Then try again.
Larry is trying to pair his new Samsung 55" QLED with his Denon AV. He finally got that working, but he's having an issue with headaches. Leo says that flickering may cause the issue and he recommends adjusting the frame interpolation (called Action Motion Plus in Samsungs) and see if by adjusting the refresh rate up or down will solve that issue. Most likely, going as high as he can will fix it. But he'll get that "soap opera" look.
Charles wants to know the difference between QLED and OLED. Is QLED better? Leo says that it's more marketing. Samsung wants people to think that QLED is as good as OLED, but it's really just another LED technology with backlit LCDs. OLED is a better technology with bolder, more accurate colors and deeper, richer blacks. Is there a risk of burn-in? Leo says that modern OLEDs have solved that problem.
Ron wants to know if there's a better camera app than the Samsung camera app. Leo says that Google's GCam is one. But it's just a generic camera. The Samsung camera can take advantage of a lot of features of a phone camera itself. But there are hundreds of camera apps on the Google Play store.
If you're wondering if TVs are secure, they are! Just don't connect them to the internet! It sounds simple, but the temptation can be real for those who want to use apps to go online. If you keep the television offline, it can't secretly watch you (assuming the company behind it is shady). Get an Apple TV or Roku device, which are kept up to date. If your TV gets infected, the issue can even bleed into your network...which would be a huge problem.
After ordering it and waiting 10 days with no sign of the Samsung Galaxy Flip Phone, Leo decided to cancel the order. By the time he would have gotten it, the world would have moved on as other reviews are now out. So he decided to save $1600. Leo also thinks that everyone is getting sick of the mobile phone merry go round, where a new mobile phone comes out every six months.
Kathryn has her deceased son's Samsung Galaxy Tab tablet and she wants to get it unlocked. Leo says to contact the carrier that the tablet was bought from and see if they can unlock it. They may need to require proof of death, but that's her best bet. Another possibility is Samsung's KEYS software for Windows. You could perhaps hook the tablet up and extract the information. But you may need to unlock it first.
Chef Guy wants to know if the pure Android experience on a mobile phone is really better than what you get with Samsung's Touchwiz overlay. Leo says that the pure Google Android experience is better, but there are some things that Samsung adds, like their hearing test option, can be beneficial. But for every one of those, there's a Bixby, which is of no help whatsoever. Leo really likes Google's Pixel 4. Unfortunately, 128GB is the max storage and it doesn't come with an external media option.
Chris has a Samsung Galaxy 9S and wants to know if the LTE watch is coming out soon. Leo says that the Apple Watch does it (at $10 a month). The new Samsung Watch that just came out may be coming soon. But it may be that Samsung has decided it's not worth the extra cost. All watch companies are having issues selling smartwatches, except for Apple. The other problem may be that your carrier doesn't support it. But Verizon has sold them in the past, so talk to someone at the Verizon store.
Sometimes it can be confusing when acronyms are nearly identical. It would be in consumers' best interest to learn the difference between OLED and QLED before browsing for new TVs. OLED stands for "organic light-emitting diode" while QLED stands for "Quantum Dot LED" (according to Samsung). Quantum dots are extremely small semiconductors that backlight a Liquid Crystal Display. Many people think "QLED" was a label intentionally chosen to look similar to "OLED", despite not being the same technology.