Dave bought a Samsung Galaxy Tablet, and the volume isn't all that loud. Same with his phone. Leo says to look in the settings. Most headphone volumes have built-in limits to prevent damage to your hearing. But they can be overridden in your device's operating settings. There are also third-party equalizer apps that could help. But Samsung also has a feature called Adapt Sound which can help you dial in your sound according to your hearing preference.
Sam recently got a Samsung Galaxy Tab S7+ tablet, but he doesn't know how to turn it on. Leo says first thing is to make sure the tablet gets charged up. It'll take a few hours. Then on the edge of the tablet will be a power button. Press and hold the button for a few seconds until the logo appears. That will turn it on. There will also be a rocker button for volume control. It should also have a stylus.
Afy's Samsung Galaxy S7 phone won't turn on or charge up anymore. It's five years old. Leo says that the battery has finally died. Phone batteries can only take a charge for about 500 cycles. After that, it's dead. That means it's either time to have the battery replaced (which you can for around $100) or just upgrade to a new phone.
Jamie has an issue that it takes forever to download an image that someone sends to her via text. Like days. Leo says that points to a problem with her cellphone carrier. The gateway between multiple carriers may be down or in need of repair. For Jamie's Samsung, it's Samsung messages. Try using Google Messages and see if it gets better. You can change it in your message settings. Since her carrier is Sprint, it could also be that there's an issue since TMobile recently purchased them. So there's a lot of factors that you have to check on.
Ron recently picked up a Samsung S8 mobile phone, but his new Outlook contacts don't come up on his phone. Just his old contacts. It's synced with Outlook at work. Leo says that to make sure everything is all synced up. You may be synced to Samsung contacts, and you need to be sure that it's synced up with Outlook. There is also a setting in Outlook to use autofill with contacts.
Google and Samsung are in the midst of developing a new chip for their mobile phone platforms. Qualcomm has dominated the mobile phone processor category for years, but Apple began to move away in favor of their own iOS-based processors, which became the foundation for the M1 design. Now Google and Samsung are making the same move, taking mobile processor development in house.
Duane has a 2010 Android phone and wants to know how to download information to a PC. Leo says you can connect it to your PC, and it could show up as a hard drive. If not, look for a program called Android File Transfer. It's free. The phone will pop up, and you can copy anything off it. If you can't do that, you can probably sync to Google Drive online and get the data there. Samsung also has a program called KIES that will do it for Samsung phones.
Mark has a Samsung Note X. Sometimes, he doesn't get any internet access, even though he has full bars. He's tried going into airplane mode and back, but he still doesn't get data. Is it a dead zone? Leo says that the bars aren't for data; they are for voice. So your full bars doesn't really have anything to do with data access. But since Mark lives in LA, you should get data anywhere.
Chris wants to upgrade his old Samsung J7. Leo says that's a low-end version offered by his carrier usually for free or cheap. He could just contact his provider and see what the next generation version is. But the Samsung Galaxy S21 is the top-line option that's worth the money if he can afford it. The Google Pixel 4a is also a good, affordable choice.
Larry bought a Samsung S20 "Fan Edition" Android Phone. He's having all sorts of issues with crashing, screen issues, and other problems. Leo says that it's likely software issues that are causing the problems. Samsung is known for some of the best screens in the business, so it's unlikely, but not impossible, that it's a hardware issue. But Leo advises to contact Samsung Mobile and demand a new one.