Elaine recently had AT&T rewire her house for UVerse service, but a day later, her phone won't dial out. Leo says a call to AT&T to ensure Diane has an outbound calling plan is a good idea. It may also be that Diane's phone is an old analog phone and so it doesn't make the tones that UVerse looks for. Leo says to check out Pioneershoppe.com for one that supports UVerse. There's also DialGizmo.com.