Henry has an old Samsung Galaxy Note 2 that he wants to use as a media appliance. He is way behind on Android updates and he no longer has a carrier for it to get the over the air updates. Leo says he just needs to go to XDA Developers Forums and search for his exact device. He'll then find the step by step instructions to root his Android phone and put a more recent version of Android on it (called ROMs).
Joe uses Cricket and he's rooted his Android phone and installed a custom ROM. But some of the hardware doesn't work right. Leo says that's the nature of rooting and ROMs, Sometimes they don't support different hardware. It's not uncommon. Leo suggests Joe try a different mod.
Douglas is annoyed because the smartphone he uses, the LG Optimus P509, uses too much storage for stuff he doesn't want or use. He can't even put what he really does want on it! Leo says the problem with older phones is that they usually use an Android OS that doesn't support saving apps to a microSD card.
Jason has an old HTC EVO 3D phone and would like to mod it with Cyanogen Mod CM. Leo says that's a good idea as HTC doens't update it's phones very often and it'll breathe new life into it.
Matt is a truck driver and he recently bought the Motorola Razr. He's been having a problem with his signal going from "blue to white". When it's blue, he says, he can do everything, and white means he can only make phone calls. Matt says he'll notice that it says "4G" in blue, but when he tries to use it, it turns white, and he can't use data. He's been to Verizon several times and nothing has worked to fix it. He's even tried rooting it.