Joseph is dealing with buffering when he's streaming. Leo says that he can check the speed, but that isn't the only criteria. Leo says that Joseph's old Firestick is likely the problem. He can get a new one, but Leo prefers Roku.
Jose has issues with his 4K HDR TV connected to Roku Ultra. He's getting HDCP copy protection errors. Leo says that copy protection never stops pirates. He can even order a box that strips copy protection from Amazon. So what's the point? All it does is punish those who follow the rules.
Jose got a new 4K TV and a Roku Ultra. But the Roku Ultra is getting an error for resolution. Leo says Jose needs an HDMI 2.1 cable to support the 4K stream. You don't need a monster cable or anything like that. Just one that's HDMI 2.1 compatible. Leo recommends MonoPrice.com. It's around $12.
But shouldn't the cable that came with the Roku be compatible? Leo says it should be. Try resetting the Ultra and see if it has the latest firmware. If the problem persists, then it's likely a bad Roku unit, and you should take it back and exchange it for another one.
Ron has a TV that is an "Amazon Edition." Recently, it started showcasing his photos as a screensaver. Leo says it may be showing your photos that are backed up to Amazon Photos. Or maybe even your Google Photos. If you're an Alexa user, it may be a skill that Amazon recently added. Can he opt-out? Leo says you can probably disable it in your TV's menu settings. Or it could be in the Amazon App. It could also be the Roku. There are apps in the Roku that picks up your photos. There's a slideshow setting in Roku that could be enabled.
Paul was recently gifted an Apple Cinema Display. But it doesn't light up if he plugs it in. Leo says there's no on/off switch on that old ACD. You just have to plug it into a computer that has a display port to get it to turn on. You may need an adapter for Display Port to HDMI.
Paul wants to also know what's the best streaming box. Leo says that Roku seems to be the most compatible, but some ISPs have deals with other boxes like Apple which can give it better programming or preferred traffic. So Apple TV may also be a good choice depending on your ISP.
Caught in a battle for months, which culminated with NBC threatening to pull content from all eleven of its streaming channels, both streaming platforms have come to an agreement that will put Peacock on the Roku platform soon. Maybe within weeks. Leo says brinksmanship is becoming the norm, with a battle having to be waged before parties come together with a mutual agreement.
John has a 55" Samsung TV that's about eight years old. He also moved away from surround sound to a soundbar. But even though his TV is a smart TV, it won't accept the internet signal to stream. He talked to Samsung and after resetting several times, they decided his chip was defective. Leo says that doesn't mean he'll have to get a new TV. Those smart tv apps are terrible because they are never updated. He recommends getting a ROKU device and plugging that into the HDMI port. Let the Roku handle the stream. But don't get the stick, they tend to overheat.
Gloria has a Roku stick plugged into her TV. But after she turns off the TV, the TV comes on automatically. What gives? Leo says that there's a feature called CEC, or consumer electronics control, which automatically if you nudge the remote and turns on the TV and sets the TV to the last thing you watched. You can turn off the feature in your Roku settings or your TV settings if you don't like it.
Charles wants to get a new TV. But he's confused. LED. LCD. OLED? Leo says there are really only two technologies OLED and LED. LEDs are less expensive and work better in bright ambient light. OLEDs are better image quality and color, but he will need to darken the room. Then there's resolution. Most TVs now are 4K. That translates to a sharper image and with HDR, there's bolder colors and better blacks. It also gives better detail in bright light or darker scenes. Leo recommends TCL, it has Roku built-in and they are very affordable. Another option is HiSense.
Gloria has a TV with a Roku stick. But her stick doesn't support Disney Plus now. So what should she get to replace it? Leo says to stick with Roku and get the Roku Ultra. That's $100, half that of the Apple TV. But the Roku Express will work too, and it's $30.