Jimmy woke up to dozens of text messages claiming that he's been calling and texting people non-stop. Leo says that his number has been "spoofed," and the only thing he can do is wait until the spoofers move on to a new number. It's called "Neighbor Spam," and it's being used to get people to answer a local call. Eventually, enough people will block the phone number, and then they will move on to yet another number. Unfortunately, there's not much else he can do.
Anne is having issues with people texting her for someone else. How can she stop it? Leo says it's likely that Anne got the number and people are still trying to contact the previous owner. But it could also just be SPAM, which has become an epidemic. UP to 80% of texts are spam. She can block the number, but that's like playing a game of wack-a-mole. But check with the carrier. Anne's is Comcast Xfinity, they have a robocall blocker called HiYa.
Roger is getting phone calls saying that his car warranty is about to expire. Leo says that those Robo Calls are phishing scams designed to get you to buy something. Leo advises putting your phone number on the national DoNotCall list and see if your phone carrier offers a blocked call service to prevent them from calling you back. And if you have an iPhone, you can block the phone caller directly. But it's kinda like playing wackamole because most of them spoof their caller ID or just change the outgoing number.
Harold is on TMobile and he's noticing that many robocalls are going straight to voicemail. Leo says that could be a false positive from TMobile's spam calling feature that routes the call to voicemail without you knowing that the call even happened. Leo says that try disabling that feature on your phone and see what happens. You'll likely get a ton more robocalls though. But when Harold reboots his phone, it goes away. The chatroom suggests disabling WiFi calling. Sometimes that can cause it. But Leo suspects its a call screening feature of your carrier.
Seal just doesn't answer her phone anymore because of robocalls, so she just lets the phone go to voicemail. And if it's legit, she calls back. She can even put her phone in do not disturb mode, except for contacts. Leo says that's all she can really do to avoid answering a robocall.
David is tired of getting unwanted robocalls on his business number. How can he get rid of them? Leo says "welcome to the club!" since he can't really. He can block the number, sure, but after a short time, they use another number. So we just can't win. And blocks only really work when you're a residential customer. That's why Leo uses Google Voice for his number. That way it can get blocked at the Google level. The other option is an app like Burner to do it... or even Nomorobo.
Warren answered a phone call that ended up being a robocall. Can answering robocalls deliver viruses to his phone? Leo says no. You can get your phone hacked by clicking on a link or reading a text message, but answering a phone call won't do it. It's likely just coincidental. Leo says that this is an ongoing problem now and people just can't use their phones anymore
Dale is tired of getting robocalls, so how can he get rid of them? Leo recommends Nomorobo, an app for your phone. It won't be perfect, but it works pretty well. With more than half of all calls being robocalls, it's making cell service useless. Until the FCC does something about it, that's about the best we've got.
Google Voice's Screening feature allows you to configure your phone's reaction to calls from outside your contact list. Actions include sending directly to voicemail or asking for the caller's name. You can keep your normal phone number, or you could even get a whole new number! An alternative is Nomorobo for iOS, which compares a caller's number to known scammers/robocallers. However, it requires a paid subscription, unlike Google Voice.