Fred wants to know if he can tell that a phone call is being forwarded to another number. Leo says not anymore. In the old days with physical switches, users could. But it's all digital now and automatic. In fact, most of it is done in software, so it's completely opaque to the caller. In fact, it's likely not done at the phone company level, but at a gateway to a VOIP network using something like Ring Central.
Vince has a business and wants to go VOIP with his telephone. How is Ring Central? Leo says he uses Ring Central, and it doesn't sound or look like a VOIP solution. The advantage with Ring Central is that all those features are done digitally through an app. So you can make and receive company calls using your smartphone. Leo's been using it for eight years and you'll save a ton of money over a regular POTS service.
Alan would like a special ring tone on his phone when someone is calling his Ring Central number with an emergency. How can he do that? Leo says that he can set up a rule on Ring Central and then on his Android phone to create an emergency ringtone.
Karen runs a business and she needs a new phone system that will work with a virtual team. She had a bad experience with Vonage. Leo says that Vonage wasn't really equipped to handle both cellphones and landline calls. Here's a few good VOiP options:
Greg has created a network for his office, but Time Warner Cable is dragging its feet installing his phones. So, he's been looking into Clear Wi-Max via cell phone. Leo says that it works as long as he has a line of site to the base station.
Henry needs a PBX system. Leo recommends Ring Central. It's powerful, all online, and can handle dozens of employees with individual phones or routing to cellphones. Leo says he gets very good results. He'll just have to have sufficient internet to handle it.
What phones should he get? Leo says that PolyComs are great and they have a deal right now, but one get one free for up to 20 phones.