Henry uses his laptop to play square dance music. But lately, the music has started to lag. Should he get a new processor? Leo says no. If it was faster before, then the hardware is fine. It's just busy doing other stuff. Hard drives can also get slower as they get more filled. Henry should try restoring it to the way it was the day he bought it, and then update it with all the patches. He should backup his data first, then format the hard drive. Then he can reinstall Windows 7 and install all patches. If the drive is getting flakey, a format should fix that up.
Jose has an issue with his iPod Touch and it says "try again in 23 million minutes!" He's tried resetting it, but he gets the same message. Leo says that it sounds like he tried to enter the password more than ten tails and it failed. So the iPod gets disabled. What you can do is plug it into a computer with iTunes and restore it.
Christine has an HTC One and now it's just rebooting. Leo says it can happen with any phone. It generally means something with the phone's data storage. It's called a "boot loop." She can go into recovery mode and start over, but that may not work. She could also try and root it with different firmware or a third party recovery tool. Clockwork Mod works well. Leo says she should first try going to her local store and get the expert to try and clear it.
Mike bought his daughter a new computer and he's going to be using her old one. So he wants to reset it all so he can use it to write a novel. How can he take the photos off it and then reset it to Windows 7?
Melinda got Windows 8 and she hates it. Leo says that the Windows 8.1 update restores the start button and makes it easier to use like Windows 7. But Melinda wants to find apps and data. Leo says to just start typing. Windows 8 knows to search when she starts typing, and it'll continue to refine the search as she types more.
Leo recommends imaging the drive of one of the computers and restoring that image on the others using SuperDuper. He should make an image of all of the drives in case something goes wrong with one of them.