restoring

How can I prevent my computer from slowing down?

HP Stream

Episode 1194

Henry from Los Angeles, CA

Henry uses his laptop to play square dance music. But lately, the music has started to lag. Should he get a new processor? Leo says no. If it was faster before, then the hardware is fine. It's just busy doing other stuff. Hard drives can also get slower as they get more filled. Henry should try restoring it to the way it was the day he bought it, and then update it with all the patches. He should backup his data first, then format the hard drive. Then he can reinstall Windows 7 and install all patches. If the drive is getting flakey, a format should fix that up.

How can I get my phone to stop rebooting?

HTC One

Episode 1101

Christine from New Jersey

Christine has an HTC One and now it's just rebooting. Leo says it can happen with any phone. It generally means something with the phone's data storage. It's called a "boot loop." She can go into recovery mode and start over, but that may not work. She could also try and root it with different firmware or a third party recovery tool. Clockwork Mod works well. Leo says she should first try going to her local store and get the expert to try and clear it.