Mario picked up a new HP computer, and he's now constantly getting popups when he's online. How does he get rid of them? Leo says that there's malware that can cause popups. Leo thinks Mario may have some malware installed on his computer from visiting a site he shouldn't have. It's a very common issue for Windows machines. Leo recommends going to the Windows recovery menu (Windows Key plus R) and select "reset this PC." If that doesn't do the job, you may need to go for the more radical option and have Windows reinstall itself. That's in the same menu.
Bill has been getting DLL errors. Leo says that the only real way to solve this is to do a complete Windows reset, which is really easy in Windows 10. Bill can just press the Start button, then select Settings > Update & Security > Recovery. Under "Reset this PC", he should select "Get Started".