Debbie is having problems opening the Microsoft Edge browser. It opens fine on her husband's account, but not hers. Leo says that browsers are vulnerable to that and if there's an improperly cached file, it won't open. A bad extension could also cause it. Resetting her browser may fix it, and she can do that from settings.
Mike has a friend who's computer crashes when he goes to a specific website. It doesn't crash on any other site. Leo says it has to do with the content on that page that breaks the browser as it is. Leo advises resetting the browser to delete all the history, cookies, and cache. There's probably something in there that's causing the crash. Resetting the browser should fix it.
Mike's browser, Internet Explorer, has stopped working. He can't get it to run. He tried to reset it, but that didn't work. Leo says it could be a plugin that's gone bad, or there's a bad file in the cache, so resetting the browser is always a good first step. After that, he may have to reinstall Internet Explorer. While he can't uninstall the program, he can uninstall the updates.
Bill says that Internet Explorer 11 isn't working after updating to Windows 8.1, but Firefox works fine. Leo says he can reset Internet Explorer.
According to the chatroom, there is a known bug in the software. Open the internet control panel by pressing Windows Key + R and then type "Inetcpl.cpl". Then go to the advanced tab, delete the personal settings, and select "reset".