Mario recently replaced his hard drive with a Samsung Solid State Drive. Then he upgraded to Windows 10. The computer went to sleep. And now it won't come back on. He managed to get a boot menu by pressing F12. But nothing else. Leo says that means the screen is still good. But it could also mean that the hard drive died. Even though it's new, they can die out quickly. If your computer is old enough, it could be the CMOS battery has died and needs replacing. Check the date/time in the setup. If it thinks it's 1969, then that's what happened.
Debbie got a message on her Chromebook that says that Chrome is missing or damaged and she can't log in. Leo says it's easy to fix by using the powerwash utility if she can get to the sign-in screen. However, if she doesn't get to the log in screen, that points to a more serious problem. There's also a keyboard reset - Turn it on and press CTRL-ALT-SHIFT-R. This will open up the powerwash utility and completely reset and reinstall the ChromeOS. If that doesn't work, it's likely a hardware issue. Should she buy a new one? Leo says Chromebooks are still a great solution.
Sherry's iPhone froze up and now she can't boot it up without another crash. So she did a hard reset, which worked. But she's had to hard reset it five times since. Leo says the best thing she can do at this point is erase the iPhone and restore it to the factory defaults. If that doesn't solve the issue, then there's a physical issue.
Robert has a low budget Alcatel smartphone, but he forgot the password to access it. How can he recover it? Leo says on those older Android phones, the easiest thing is to erase it and start over. Most Android phones have a way to get into recovery mode. But if he can't, then he'll have to do a hard reset by pressing the power button and the volume up button at the same time, and hold it there. That should put it in recovery mode. It's a text based menu that he can navigate with the volume buttons until he reaches "reset." Then he can press the home button and that should reset the phone.
Joy is trying to reset the password on her old Mac and she's having issues. She googled putting code into the Terminal and it messed things up. She found the original disk, but because it's so old, it automatically goes to the dial up modem when attempting to connect to the internet. Leo recommends going into recovery mode by holding down CMD + R while booting up. In the Utilities menu of the installer, there is a reset password tool. She keeps running into problems connecting to the internet, though. Leo suggests plugging the Mac directly into the router via ethernet and rebooting.
Keith wants to restore his iPhone back to factory settings without losing his health data. Leo says there are layers of resetting in the iPhone, and it's hard to erase it entirely. But he's had issues with his Apple Watch and getting text messages and wants to try starting over. Leo says to go into settings and start with the lowest level of resetting. He should start with "Reset Network Settings." If that doesn't fix it, he can try the "Reset All Settings." Only the "Erase All Content and Settings" will delete his health data.
Gillian is having issues with her browser. Leo says the best way to deal with her browser problems is to reset it. She should go into the Menu, then choose Settings. She should type "Reset Settings" in the search box.
The chatroom also says that the browser may be set to delete search data on exit. GroovyPost.com shows how to disable that here.
If you are having odd problems with your iOS device, there are some basic steps you can take first that might resolve the issue. First is to simply reboot the iPhone by holding down the power button and then "slide to power off." Then hold the power button again until it starts up with the Apple logo.
Next you can try a hard reset. You can do this by holding down the on/off button and the home button until the Apple logo appears.
George has an issue with Siri repeating itself seven or eight times when he uses Siri to set alarms. Leo says he may want to try rebooting the iPhone. It should be rebooted every once in awhile to clear things out. He could also do a hard reset by pressing and holding the on/off button and the home button until the Apple logo appears. The worst case scenario is that he'll need to backup his iPhone and then do a DFU recovery (device firmware update).
David's Android phone screen suddenly turned white. He removed the battery and it went back to normal when he put it back in. Leo says by removing the battery and putting it back in, he reset the phone. If he had pressed and held the phone power button, it would have done the same thing.