Tom has a friend who gave a technician remote access after calling a number in a popup ad for his Echo. Leo says he fell victim to a scam and there's a good chance that his computer is infected with malware, a key logger, remote access trojans, the works. At this point, the only safe thing to do is backup the data, format the hard drive, and reinstall Windows from a known, safe source, then update. Only then can he be sure his computer is safe.
Geri bought an Epson EcoTank printer, but after only 3 months, it has stopped printing. It keeps dropping offline. So she called into a tech support company called Driver Support and now it all works, after he installed all her new drivers and cleaned out her computer. Leo says that normally, that would be a bad thing to do because they will charge her and then install malware on the computer.
(Disclaimer: Epson is a sponsor)
Michael has been getting robocalls for a new scam, where they contact him regarding his internet activity after buying Google ads. Leo says that there's always a new scam and it becomes even more important to know that they are out there and when he gets a call he doesn't recognize to ignore it.
Karen's computer got taken over by a scammer who convinced her that he was from AOL when she was having trouble with her account. Leo says that gaining control of her computer remotely likely gave him that control and the only thing she can do is backup her data, format her hard drive, and reinstall windows from a known, good source. If one needs help from AOL, contact them directly here - https://help.aol.com/products/new-aol-desktop
Bob is a photography teacher and he uses Team Viewer to teach his students online. But he's looking for something that's easier to use, can let him teach more than one student at a time, and record it. Leo says that Team Viewer is the number one program to do what Bob wants to do.
Brad's mother has been getting calls from "Microsoft" saying that her computer may be hacked. Is that legit? Leo says it's a scam. They use a robot dialer to randomly call numbers out of the phone book and will try and get victims to install something or give them remote access to the computer. Once they have that, the game is up. Microsoft will NEVER call you.
Mike is using Terminal on his Mac and he's noticing a strange name at his command prompt. A day later it disappeared. Leo says that the public name of his computer may have been changed. He can learn how at osxdaily.com.
Evangeline has a hand me down laptop and she wants to know if there's a way for someone to access it without her permission. Leo says it's conceivable if they know her IP address and the password for the administrator account, which is highly unlikely. Leo says to change the Admin password. She can also go into the settings and disable remote access.
Kathleen's elderly Aunt has a Windows computer which she uses to access Facebook and then Outlook for email. Her problem is that she has had a ton of malware and phishing scams that have cost her a lot of money. Leo says that the elderly have always been easy prey to scam artists. It won't happen on a Chromebook though, and she should really have her get one. Leo says to be her administrator and give her a regular user account. But even at the end of the day, that won't stop her from calling a number.
Susan had a tech who put remote desktop software on her computer. Should that bother her? Leo says that in the end it comes down to trust. Does she trust that he won't do anything nefarious? And if he is doing nefarious things, then it's likely too late. If she's concerned, it's important that she ask the tech to spell out why he's putting it on and realize it's a matter of trust. Leo recommends asking the tech to remove it and use an invitation based remote system instead. There are plenty out there and many are free.