remote access

How can I remotely access my subscription services?

Netflix

Episode 1655

Eric from San Diego, CA

Eric travels a lot and he wants to take his workstation and create a server he can access online. But he's concerned that his subscription licenses won't be verified if he accesses them remotely.  Leo says this is why he hates copy protection. It's a hassle for people who play by the rules. One thing Eric could do is uninstall his Creative Cloud apps on one computer and reinstall on his mobile devices. That'll clear one of his licenses for use while traveling. 

Is a VPN faster than remote access?

Episode 1520

Ilya from Los Angeles, CA

Ilya spends a lot of time traveling and wants to know if Remote PC is a good way to access his computer to surf. Leo says you can, but it could be slower than using a VPN. It really comes down to your bandwidth, and what VPN service you're using. You'd certainly be more secure with a remote access product or VPN. But that doesn't mean a host nation won't see what you're doing. They'll at the very least be suspicious as to why you're using an encrypted app. So avoid authoritarian countries when using it. Leo also recommends the Ubakey.

Is my computer infected?

Keyboard

Episode 1515

Tom from Montana

Tom has a friend who gave a technician remote access after calling a number in a popup ad for his Echo. Leo says he fell victim to a scam and there's a good chance that his computer is infected with malware, a key logger, remote access trojans, the works. At this point, the only safe thing to do is backup the data, format the hard drive, and reinstall Windows from a known, safe source, then update. Only then can he be sure his computer is safe.

Why doesn't my network printer work?

Epson EcoTank Printer

Episode 1507

Geri from Costa Mesa, CA

Geri bought an Epson EcoTank printer, but after only 3 months, it has stopped printing. It keeps dropping offline. So she called into a tech support company called Driver Support and now it all works, after he installed all her new drivers and cleaned out her computer. Leo says that normally, that would be a bad thing to do because they will charge her and then install malware on the computer.

(Disclaimer: Epson is a sponsor)

Have I been hacked?

https://www.aol.com/

Episode 1480

Karen from Diamond Bar, CA

Karen's computer got taken over by a scammer who convinced her that he was from AOL when she was having trouble with her account. Leo says that gaining control of her computer remotely likely gave him that control and the only thing she can do is backup her data, format her hard drive, and reinstall windows from a known, good source. If one needs help from AOL, contact them directly here - https://help.aol.com/products/new-aol-desktop