remote access

How Can I Control One Computer From Another?

Symless Synergy

Episode 1789

Gary from Scottsdale, AZ

Gary has a Windows and Mac computers, each with its own keyboards and displays. Is there a product that would allow him to use his Mac laptop to control his iMac? Leo says you can use a KVM switcher to link all the computers and switch from computer to computer. Also, check out Symless Synergy. It's a program that will make one computer act as a server and use clients on the other computers, so they can be controlled remotely. 

How Do I Prevent From Being Hacked by Remote Access?

"Hacking"

Episode 1779

Diego from San Dimas, CA

Diego got hacked. He was online, and someone gained access to his desktop through remote access. He saw them start open files and folders. So he shut the computer down. He then tried running Malware Bytes and his AVS, but neither found anything. Leo says there has to be a remote access program on his computer. He advises going into add/remove programs and see if there's anything he doesn't recognize. Uninstall anything you don't know why it's there. To be certain, backup your data, format your hard drive, and then reinstall Windows from a known, good source.

How can I control an Amazon Fire TV remotely?

Amazon Fire TV Stick

Episode 1740

Tim from Toledo, OH

Tim would like to set up his mother's TV to be able to change channels by voice activation. Leo says that the Amazon Fire with an IR blaster would be a great option. She could just talk into the remote. Can he create a remote access for the FireTV as he can with Amazon through the Echo? Leo says that there is a smartphone app that can work as a Fire TV remote, and you can perhaps use that on Tim's phone to make any changes. But you have to be on the same WiFi network for it to work. 

What Do I Do If I've Been Hacked?

hacker

Episode 1739

Don from Southern California

Don's friend has a PC that got infected and scammed by someone who took control of her PC by remote access. What can she do? Leo says that all hacking attempts are designed to scare her and get her to act without thinking and call a number. Once they have her on the phone, they can use a series of tricks to get her to think she'ss infected. Then, they charge her to "fix it." Leo says that odds are, the computer wasn't infected, but certainly is now thanks to the remote access hack.

Have I been hacked?

Microsoft's Autoruns

Episode 1736

Chris from Orange County, CA

Chris bought a new HP Envy laptop a few months ago and he's not all that impressed with it. It's nice, but he is having issues with a wandering cursor that opens things up and moving around. It looks like someone has connected to it and done something. But when he steps in front of it, it stops. Leo says that it's likely the computer has a remote access trojan on it and someone is hunting around. When he steps in front of the webcam, it stops. So that tells Leo someone is playing around. 

Have I Removed All Remote Access Software?

finder

Episode 1731

Lori from Orange, CA

Lori googled how to remove remote access apps on her Mac, and she was able to remove them after Apple walked her through it. But she's worried that she didn't get it all. Leo says that if Apple took them off, it's a good chance Lori is fine. It's easy to get paranoid about a computer because it does a lot of things we don't understand. The only concern is that when Lori gave the original technician remote access, that he could've installed something else she doesn't know about. If she's really worried, she can always back up her data, format her hard drive, and then reinstall macOS.

Can I revoke remote access from our company IT technician?

ConnectWise

Episode 1730

Lori from Alicia Viejo, CA

Caller allowed a third party that handles support for her company, to install ConnectWise on her private computer. Is that safe? Leo says that if your company has farmed out IT support to a third-party, it's unlikely that third-party is going to lose that business by compromising your personal data. But her devices are all connected. Can she revoke it? Leo says that you can uninstall ConnectWise and remove that access.