reinstalling windows

How Can I Make My C Drive Larger?

 disk management tool.

Episode 1745

Gary from Covina, CA

John partitioned his hard drive and he's noticed that his C drive has less room than his D drive. Leo says that is likely because Windows and other apps are filling up that C drive. John could move the data to his D drive and that would free up space. He could repartition or undo the partition. Depending on how the D drive is laid out, he can hit Windows + X and open the disk management tool. Click on the C partition and expand it. If that doesn't work, EaseUS has a disk partitioner.

Do I have malware?

Windows Defender

Episode 1730

Karen from Tri-Cities, WA

After getting a phishing scam email, Karen ran a malware scan with Windows Defender and it found a "severe threat" called a Trojan-Downloader. Windows Defender blocked it, but is she still compromised? Leo says that everyone gets those, and it's not a side effect of a virus on your system. So if Defender found one and blocked it, you're safe from it.

Why are my browsers crashing?

Microsoft Edge Browser

Episode 1541

Steve from Redondo Beach, CA

Steve is having trouble with Google Chrome and Microsoft Edge. After about 2 minutes, both apps crash. Leo says that it could be malware infecting his browsers. But more likely there's a render driver that both browsers use which is causing the crash when he visits certain websites. Leo recommends doing a thorough scan using Windows Defender, and he should also run the Microsoft Malicious Software Removal Tool from the command line. To get to that, he can press the Windows Key and type MRT. Leo also suspects that Java is broken.

Why doesn't Windows 10 work after updating?

Microsoft Windows 10

Episode 1502

Dale from Redondo Beach, CA

Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.

Why does my computer freeze up?

PC

Episode 1463

Jim from Laytonsville, MD

Jim has a Windows 7 computer and about two months ago it started messing up his mouse, which freezes up anywhere from a few seconds up to 5 minutes. It usually happens after checking his email and then going online for a while. Then he exits out and the mouse freezes and he has to reboot. Leo says that there's probably something running in the background that's slowing down his computer and causing processes to back up. Leo suggests trying another browser, like Google Chrome.

Why can't I log into Windows 10?

Microsoft Windows 10

Episode 1454

Kim from Riverside, CA

Kim got a computer recently from a friend and she can't log into her account. It keeps asking for the previous owner. Leo says that the best thing to do is format the hard drive and start over. That way she can set it up for her preferences and make her account the primary account. Windows 10 has great reset options, and she won't even need a Windows key anymore. She should just make sure to back up her data and files first. Then hit the Windows Key and type "recovery." She'll get the choice of several options. Then she can run the recovery and it'll reinstall Windows.

Has my computer been hacked?

Hacker

Episode 1385

Melinda from Sherman Oaks, CA

Melinda says that after she turns on her computer and goes into her browser, it takes a really long time to get to Gmail, and it goes to her eBay and other accounts. She wonders if she got hacked. Leo says perhaps. That kind of behavior points to being hacked. Maybe someone has gotten physical access to the computer. Did she make an enemy?

Why do I get a popup to open a file?

Episode 1319

Tim from LaHabra, CA

Tim has a message popping up that asks which app to open a file with. It happens automatically and he doesn't know what file it is. Leo says that's disconcerting. Leo suspects AdWare or worse! There's something on his system that is running in the background and the antivirus can't kill it. He'll have to figure out what the app is that's starting up. He'll have to expect that his system has been compromised, though, and the only real way to be sure he's gotten rid of the malware is to backup his data, wipe his hard drive, and reinstall Windows.