Judy has documents on a flash drive and is having trouble getting them open. She's wondering if iCloud saved them? Leo says not automatically. There is a possibility that since Judy uses Microsoft Word for her documents, Word saves to OneDrive by default. So there's a good chance they are there.
Michael changed his laptop to a 2TB hard drive, but as he tries to move his data over to the old drive, it can't be read. Leo says the best way is to get a $35 USB dongle that turns your old hard drive into a USB external drive. But Michael says that he gets a message requiring it to format. Leo says the drive may have corrupted and died. He recommends trying to use Recuva to recover the lost data, but it may be a mixed bag as to what it can recover and what it can't.
Michael was in Las Vegas recently and took some great time-lapse photos, but when he plugged in his SD card to his computer, the photos can't be seen. But he sees them on his camera. Leo says that Michael's camera can be connected via WiFi to his mobile device and he can send it that way if you see them in the DCIM. Was it Raw? Your computer may not be able to read it without a reader. It may also be that your SD card has failed, but the camera can see the thumbnails. Leo recommends using Recuva (Windows) and see if you can recover the files.
Adam wants to create a new RAID 5 array, but his current RAID 1 system went belly up as he was converting to RAID 5. Can he get his data back? Leo says probably not through the RAID itself. He could take one drive out and try to recover, but Adam may have been too deep in the conversion process to restore the data. But the good news is, that he can take the drive out and plug it into the existing PC and see the data. If the data is mirrored, it should be easy to recover with a utility like Recuva. EaseUS also has a free drive recovery tool. He can probably use those to see the files.
Robert has two USB hard drives that have data on them that he's lost. How can he recover them? Leo says it's possible that Robert was detaching the hard drive as it was writing and it corrupted the drive. You could try a file recovery app like Recuva, but if you removed the drive while it's writing, the data is likely scuffed.
John wants to recover some data off a USB Thumb drive. Leo recommends RECUVA or PC Inspector for Windows. On the Mac, Leo recommends Data Rescue. It's not free though. But the fact is, when flash memory dies on a USB drive, it's pretty much dead. And if it doesn't mount, it's completely shot. The only option at that point is to take it to a professional and that would cost far more than it is worth.
Josh's computer "went off the rails" when he did RoboCopy and wiped his hard drive. So now, he needs to talk about data recovery on his hard drive. Leo says that if there's a software issue, or if you deleted a file, the data is still there until you overwrite it. Leo recommends RECUVA. But if the data has been overwritten, you really can't get the data back, not even from Drive Savers. This is why you should always back up your hard drive, ALWAYS.
Stan has a thumb drive where he saved all his information, but it stopped working. Leo says a thumb drive is a terrible place to keep original data or backup, but Stan can try Recuva. The program is from CCleaner, which is a pretty reputable company.
Kevin has lost over 100GB of music off his laptop. He used torrents to send out his music. Now they've disappeared. The program he used must've deleted the files, thinking he was deleting the torrents when he was done. What can he do? Leo says it wouldn't be unusual for a client to delete seed files when you're done. But how can he get them back? The good news is that Kevin has an old backup, so he only needs the most recent files. When you delete a file, it isn't really deleted. It's just marked available for reuse.
Mark's mom accidentally deleted all the images on her Samsung Galaxy S5. They were able to get photos back with "Disk Digger," but what about the videos? Is there any way to get them back?