recovery

How can I make recovery disks for Windows 10?

Episode 1213

Larry from Petaluma, CA

Larry has a new Dell desktop with Windows 10. He wants to know how to create a recovery backup. It fails every time when he writes it to USB. He asked Dell, but they say they can't because they don't have recovery disks yet.

Leo says it could be as easy as a bad or unsupported thumb drive. He should try a different thumb drive. If that doesn't work, a third party utility like the EaseUS Windows 10 Migration Utility will do the job.

Why can't I upgrade to Windows 10?

Microsoft Windows 10

Episode 1211

Michael from Arizona

Michael hasn't been able to get the Windows 10 download, so he tried to download the ISO and install it. Leo says that it's possible that not all of the hardware was compatible and that's why he didn't get an invitation. But he has a problem that when he plugs in the power, his screen goes blank. Leo says to hit Windows Key + i and go to Recovery. Then he can roll back to a previous version of Windows 8.1. He has 30 days to do that. Then he can restore to the original factory state and try it again. That's how Leo did it and he was able to upgrade and activate it.

How can I create a boot recovery CD?

Episode 1202

Matt from Ventura, CA

Matt wants to create restore discs for his computer. Leo says that's always a good idea, so that he can restore back to the factory configuration before he starts diagnosing. Making one on a USB key is a great option. He can also buy recovery discs from the manufacturer if he'd rather not do it. Leo recommends the Ultimate Boot CD and HiRen (or HBCD). Both should be free. It has some great utilities.

How can I get my wireless connection working again on my PC?

Episode 1194

Paul from Carlsbad, CA

Paul has a one year old HP desktop and he's having issues with his wireless connection after removing McAfee and installing a new version. Leo says he's not a fan of McAfee, or that HP puts it on the computer (called trialware) to make a little money on the side. It causes all kinds of problems like this. Here's a technote that talks about this issue: http://service.mcafee.com/faqdocument.aspx?id=TS100810

How can I adjust my partitions?

Episode 1171

Bill from Tarzana, CA

Bill has a drive with 4 partitions, two of which he can't release. Leo says that those may have Windows on them to restore it if he needs it. If he has his own copy, he may be able to do it. Leo advises backing it up first. Then he can try and put the recovery partition at the end of the drive, and try to adjust the partition. Here are some tools that will help Bill manage his partitions:

How do I recover OS X on my Mac?

Apple iMac

Episode 1164

Paul from Scottsdale, AZ

Paul accidentally chose Chinese as his iMac's main language. He thought it would be easy to fix, but it actually got worse. Leo says that every Mac has a really great recovery solution. All he needs to do is reboot the Mac with CMD R and it will give him options to reinstall the OS from the Internet. Apple will then download and install the proper operating system. Some Macs may require OSX Lion to do it though. If he needs to do network recovery, Here's how - http://support.apple.com/en-us/HT4718