Noah was running the Windows 10 mobile preview, and when he tried to revert back to Windows 8, it failed due to a loose cable. Leo says that the same happened to him and Nokia swears that you can't brick a Lumia phone. There's always a way to recover it unless there's a physical defect.
Jeff has a Windows 7 computer that's stuck in a reboot loop after updating to Windows 10. Leo says that his hard drive or Windows 10 could have crashed. Leo recommends doing a factory recovery, but he suspects there is a hardware issue.
Bob put all his information into his iPhone and now his notes are gone. Leo says that if Bob has iCloud activated, then that data has been synced to the Cloud, so he should be able to access it. Another option is to look in iTunes to see if the phone was backed up. He can browse the backup and sync back the missing data. The data should be at either place.
Larry has a new Dell desktop with Windows 10. He wants to know how to create a recovery backup. It fails every time when he writes it to USB. He asked Dell, but they say they can't because they don't have recovery disks yet.
Leo says it could be as easy as a bad or unsupported thumb drive. He should try a different thumb drive. If that doesn't work, a third party utility like the EaseUS Windows 10 Migration Utility will do the job.
Michael hasn't been able to get the Windows 10 download, so he tried to download the ISO and install it. Leo says that it's possible that not all of the hardware was compatible and that's why he didn't get an invitation. But he has a problem that when he plugs in the power, his screen goes blank. Leo says to hit Windows Key + i and go to Recovery. Then he can roll back to a previous version of Windows 8.1. He has 30 days to do that. Then he can restore to the original factory state and try it again. That's how Leo did it and he was able to upgrade and activate it.
Matt wants to create restore discs for his computer. Leo says that's always a good idea, so that he can restore back to the factory configuration before he starts diagnosing. Making one on a USB key is a great option. He can also buy recovery discs from the manufacturer if he'd rather not do it. Leo recommends the Ultimate Boot CD and HiRen (or HBCD). Both should be free. It has some great utilities.
Paul has a one year old HP desktop and he's having issues with his wireless connection after removing McAfee and installing a new version. Leo says he's not a fan of McAfee, or that HP puts it on the computer (called trialware) to make a little money on the side. It causes all kinds of problems like this. Here's a technote that talks about this issue: http://service.mcafee.com/faqdocument.aspx?id=TS100810
Bill has a drive with 4 partitions, two of which he can't release. Leo says that those may have Windows on them to restore it if he needs it. If he has his own copy, he may be able to do it. Leo advises backing it up first. Then he can try and put the recovery partition at the end of the drive, and try to adjust the partition. Here are some tools that will help Bill manage his partitions:
Paul accidentally chose Chinese as his iMac's main language. He thought it would be easy to fix, but it actually got worse. Leo says that every Mac has a really great recovery solution. All he needs to do is reboot the Mac with CMD R and it will give him options to reinstall the OS from the Internet. Apple will then download and install the proper operating system. Some Macs may require OSX Lion to do it though. If he needs to do network recovery, Here's how - http://support.apple.com/en-us/HT4718
Mike bought his daughter a new computer and he's going to be using her old one. So he wants to reset it all so he can use it to write a novel. How can he take the photos off it and then reset it to Windows 7?