recalls

Should I Trade in My Old Macbook Pro?

Power Adapter

Episode 1622

Amy from Simi Valley, CA

Amy has a MacBook Pro and she needs a new power cord. She was looking at the Apple website and it's very expensive. And unfortunately, the magnetic safe connector is proprietary, so there's not likely a third party version for cheaper.  So she's thinking of trading in her MacBook for $775 and get a new one or wait and let it just die. Leo says that a lot of Pro users like Leo have kept their 2015 Macbooks because they are the last design with a decent keyboard. But 2015 models are also being recalled for a swelling battery. So Amy may want to check to see if there is a recall.

Will my Galaxy Note 7 replacement explode?

Samsung Galaxy Note 7

Episode 1330

Evan from Los Angeles, CA

Evan chose to replace his Note 7 with the fixed version and he's heard of several that have already caught fire. Leo says we don't know all the details, but it's not worth risking. Verizon has said they will take back the replacement for a refund and Leo advises Evan jump on that ASAP. Why take a chance? Leo is rapidly coming to the opinion that the only Android phone to have is the Google Android Phone: Pixel. But at $1,000 for 128GB, it's a bit pricey.

Does Samsung Have a Kill Switch on the Note 7?

Samsung Galaxy Note 7

Episode 1322

Reddit has an interesting conspiracy theory that Samsung is getting ready to flip the kill switch on all Galaxy Note 7s, so that they cannot work anymore and users will have to return them. Leo doesn't buy it, but he says that people should return the phone anyway, just in case. Airlines are even banning it. The Consumer Product Safety Commission has issued a formal recall and made it illegal to sell them in the US.

Samsung Recalls 2.5 Million Galaxy Note 7s

Samsung Galaxy Note 7

Episode 1321

Although only 1 in 37 Samsung Galaxy Note 7s have the battery default, Samsung is recalling all 2.5 million sold. The options are to return the phone and get a loaner until a "safe" Note 7 is available, or to get a full refund and get another phone like the Samsung Galaxy 7 or even an iPhone. That's what Leo did. Samsung plans to create a website that will enable users to enter their IMEI number to see if it's a bad model or not. But Leo says why take a chance? And kudos to Samsung for doing everything right.

Samsung Recalls Galaxy Note 7 Amidst Exploding Batteries

Samsung Galaxy Note 7

Episode 1319

This week, after reports that over 35 batteries in the Samsung Galaxy Note 7 have exploded, Samsung has stopped sales of the Android phone and recalled them. Leo says that part of the problem may be the fast charge option. Leo recommends that if you have a Note 7, take no chances, and return it. T-Mobile is offering loaners until they have been replaced or refunded. Leo says that Samsung is doing the right thing, even though it will hurt the bottom line. Back it up, remove your SIM and bring it back to the place you got it.

Is Apple recalling the iPhone 6 Plus?

Episode 1215

Tom from Warren, OH

What about Apple's recall of the iPhone 6 Plus? Leo says that there is a recall, pertaining to the iSight camera and likely it pertains to image stabilization. Tom can go to apple.com/support/iphone6plus-isightcamera and put in his serial number. It'll tell him if his phone qualifies for recall. Then take it in to the Apple Store and they'll repair or replace it. But back it up first, because chances are, he won't get it back as he gave it to them.

How can I find out if my Mac is recalled?

Apple MacBook Pro

Episode 1176

Walter from Holland

Walter wants to know if his Mac is covered under the recall. Leo says if he runs Mavericks or Yosemite, he can go into "About this Mac" and look at the last tab. It will search his serial number and tell him if his Mac is qualified under the current recall for video issues. Leo also thinks his issue could be a bad ribbon cable or screen. If that's the case, then repairs need to be made. But check for the recall first.

How can I tell if my MacBook Pro is eligible for a recall or service repair?

Apple MacBook pro

Episode 1170

Dan from Huntington Beach, CA

Dan is having trouble with his Apple MacBook Pro. He saw that there was a repair notice and he took it into the Apple Store and they replaced the logic board. So it's like a brand new computer! He got it back and it's running great. But he was worried because he upgraded the RAM in the machine and was afraid that would disqualify him for the replacement.

How can I fix the video issues on my Mac?

Apple MacBook Pro

Episode 1168

Ken from Chicago, IL

Ken has a 2010 MacBook Pro that gets display errors all the time. Leo says that Apple has issued a recall on those MacBooks and will repair or replace it. He should go into About This Mac, and click the Service tab. This will tell him if it's available for recall. Ken's computer isn't covered under that program, and since he put an SSD in it, Apple won't service it. Leo says to take out the new SSD and put the old drive back in. Get it fixed and then put the SSD back in.

Why are HP Chromebooks being recalled?

Episode 1031

Scott from North Edwards, CA

Scott has heard that Chromebooks are being recalled. Leo says that the recall is applicable to the HP Chromebook, and it has to do with a potentially faulty power supply. So, just to be safe, HP is recalling them. This stuff happens and often it's just a precaution. Leo says that if he's going to get another one, avoid the Google brand because they are more expensive. The Acer and Samsung Chromebooks are a good deal.