rebooting

Why is my TV "fluttering?"

Apple TV

Episode 1666

Jack from Riverside, CA

Jack is having a "fluttering" issue with his AppleTV, where it goes to black. Spectrum says it's a box problem, and it should be rebooted. Apple says it shouldn't. Leo says that Apple is wrong; he has to reboot his AppleTV all the time. It's easy by pressing the menu and home button at the same time for five seconds. Stuttering can also indicate a bandwidth issue. Samsung also says his TV is out of date as well. But Leo says that it's probably not the TV. He suspects that his carrier Spectrum and a bad app. Uninstall the app and reinstall it. Also, try using a wired ethernet connection.

Can a motherboard cause an "amber light of death?"

"Amber Light"

Episode 1621

PJ from Butler, PA

PJ replaced his Windows XP machine with Windows 8.1. But lately, he's gotten the "amber light of death" and it won't boot up. His tech guy says he needs a new computer. But could he replace the motherboard? Leo says it could be a power supply, so swap that out first. If that doesn't work, then check the RAM. It may be that the RAM has become unseated and the computer can't load into it. You also want to be sure that the cables are all connected. PJ replaced the motherboard and it's worked ever since. 

Why does my phone keep rebooting?

Samsung Galaxy S5

Episode 1510

Larry from Tustin, CA

Larry's Samsung Galaxy S5 is rebooting all the time. What can he do? Leo says his mobile phone company wants him to upgrade, but before he does, he should perform a backup and reset. It will erase the phone and reset it to the day he bought it. He should make sure he backs up his photos and videos before he does it. For that, Leo recommends Google Photos. That will likely solve the problem. If it doesn't, then it's time to get a new phone.

Why does my laptop reboot before loading Windows?

Episode 1301

Matthew from Vienna, AUS

Matthew has to reboot his laptop several times before it finally boots up. Leo says this has been an ongoing problem with PCs for decades and Leo believes it's a hardware issue in the overall PC design. He thinks it's because the laptop is cold and when it boots up, it takes awhile to get the connections warmed up in order to work. Leo says one way to test this is to reboot with a Linux CD and see if it boots up OK. If it does, then it's a Windows software issue, and reinstalling Windows should solve it. If not, it's a hardware issue.