Jim has a Windows 7 computer and about two months ago it started messing up his mouse, which freezes up anywhere from a few seconds up to 5 minutes. It usually happens after checking his email and then going online for a while. Then he exits out and the mouse freezes and he has to reboot. Leo says that there's probably something running in the background that's slowing down his computer and causing processes to back up. Leo suggests trying another browser, like Google Chrome.
Dan can't get her Apple TV to wake up. Leo says she'll have to use the remote to wake up. If that doesn't work, there is a reset button that she can enable in the settings that will wipe the memory and then reboot it. That could help.