Alex has been clocking his DD4 RAM to 3200 Mhz for gaming. But his games keep crashing after about 10 minutes due to memory failure. Leo says that your RAM is either overheating or is defective. Get a temperature monitor program. See how hot they are running. Alex is also saying that at 3000 Mhz, he gets no crashing at all. That leaves Leo to wonder if the power supply is getting flakey.
Richard is a photographer and is looking at a Dell XPS Special Edition laptop to replace his old machine. He is concerned with heat and throttling since it's an i9 machine. Leo says that many people think multiple core machines like the i9 will be faster. That is often not the case. In fact, multiple cores can slow a machine down if the software isn't designed to use them. But apps like Photoshop are designed to benefit from it. Just get as much RAM as you can afford, especially when using large images. The Dell XPS is a nice laptop though!
Ted is a photographer and he's looking for a good laptop to do his photo editing on. He's looking at the Asus Pro Duo, but it's pretty heavy at 5 lbs. Leo says that Asus makes a good laptop, but it may be better to use a better workflow and go with Adobe Creative Cloud and a lighter laptop. But the Asus Pro Duo is a good model. And it's heavier because it has a desktop-class video card. Leo also likes the Lenovo Thinkpad X1 Carbon, it has a gorgeous OLED screen, which is great for accurate color reproduction. Go for it. Max out the RAM though.
Ed wants to upgrade his desktop to make it run faster. He also wants to tune it up. Leo says it's a good idea. Give it a good cleaning/dusting, reseat the thermal paste, put an SSD drive in it and maybe add more RAM. Just a little tune-up and it'll work fine for years to come.
Dennis bought some new computer memory from Amazon. It proved to be defective. So he returned it and only got partial credit. Amazon says that he used store credit and as such, he didn't pay the full price. Shouldn't he get that credit back? Leo says absollutely. Sadly, that's Amazon's policy and you have to beware of it. But Dennis should also be wary about what you buy from Amazon because over half of it isn't from Amazon, even if fullfilled by Amazon. It could be defective because it's counterfeit.
John records music on his laptop, but his software is crashing a lot. When it crashes, it compiles error data for a long time. Can he turn that off? Leo says that John has a 64GB of RAM and that can take a long time. You should be able to turn off the memory dump in the system and security under "advanced." Hit the Windows Key and type startup and recovery. Windows+X select system, advanced, startup, and recovery, then you can turn off the memory dump. Select NONE. But Leo also says that if it's crashing, it could be that your drivers are corrupted.
Steve is getting a gaming computer for work because it's powerful enough to do 3D design for dental implants. What should he get? Leo says it largely depends on what the software supports in the way of minimum hardware. A quad-core i7 with 16GB of RAM and a dedicated GPU (GTX 650 or above) should be enough for Blue Sky Bio. A basic or mid-level gaming system would probably work. He doesn't need to break the bank and pack it with specs.
LeAnn has an older Mac laptop that she wants to upgrade. Leo says the best thing to make your old Mac faster is to get an SSD drive. Adding more RAM will boost it as well. Should she downgrade to OS X Sierra? Leo says that High Sierra is actually faster, so there's no need to downgrade. But make sure to back up the existing hard drive before changing out.
Carmine wants to buy the Windows Surface Book 2, and wants to know if he can buy after market RAM and install it. Leo says he should be able to. It's a standard laptop. He can go to Crucial.com and enter in the model. It'll tell him if RAM is available and how to install it. Micron.com is also a good idea. He can check out the Windows Surface Reddit too.
John gave his mom an Acer Cloudbook and it's really slow. Can he replace or upgrade it? Leo says that the Cloudbook is part of Acer's cheaper consumer line, and it will likely cost more to repair than replace. And at 32GB, and 2GB of RAM, he'll be better off buying a newer one and spending a little more on their higher end line. Then he could give that Cloudbook to his son and let him play Minecraft with it.