Patrick lives in a retirement community and has been dubbed the community's tech guy. He recently discovered a problem with one neighbor, where her email account disappeared from Thunderbird, and another is missing recent files. Leo says it sounds like the user is logging into another Windows 10 account, and not her original one. He found the files but discovered that they had been moved into another library. What could cause that? Leo says an update in 2018 did something similar by deleting the profile.
Jose is having problems using a VPN with his iPhone. Leo says you have to create a separate VPN profile for the phone to use. That's probably the issue. If that's not the answer, then look to see if the phone is defaulting to your wifi connection, without the VPN.
Carol's computer monitor died, and she bought a new one. Now she has a screen that says "Welcome to your new computer" and her settings have vanished. After running a restore point, she got it back to normal, and the same thing happened the next day. Leo says that the her Windows profile may have gotten corrupted, which can happen. Carol can find instructions on how to fix a corrupted profile at support.microsoft.com. The best way to fix it is to reinstall Windows, though.
It should go without saying that having a current backup of your computer is an essential preventative measure in case the worst happens. But there's another very simple step you can take that can potentially save you a lot of headache -- create a secondary administrator account. Make sure that account is pure and is in the default Mac or Windows configuration.
David has a problem where his computer shuts off after awhile and he has to log in twice to get it back. Leo says he's had a similar issue with a MacBook. As long as he uses it every day, it's not problem. But after a few days, this issue would pop up. Leo just logs out and shuts down and that solves the issue. David should uncheck put the hard disk to sleep. He should also disable Power Nap. Those things may prevent this from happening. Turning off the Sleep function entirely will work as well, but he'll be using power then.
Paul can't get his resume off his computer because he can't log onto it. He gets a user profile loading error. Leo says that the good news is that the data is probably not gone. It's always helpful to have the admin account as an unused account, and to only run as a standard user. Then he could always go into the Admin account and have access to all files.