After a bad paper jam, Anne's computer won't print anything to her printer. She can print a test page from the printer itself, though. She went to "Devices and Printers" and saw a warning that there were problems detected with the Synaptics HID device. Leo says that's actually her trackpad. Then she had a warning message that said that "Windows has stopped this device because it has reported problems." This could be related to the Synaptics failure. Leo thinks she may have some hardware failure on the motherboard.
Dennis needs to buy a printer and a cell phone. He had an Epson Artisan, but it's broken. He really doesn't have to print more than 50 pages a year. Leo likes the new Epson EcoTank printer because they have a tank of ink that'll last years and for light duty printing they're ideal because they don't clog over time. If he runs out of colors, it'll still print in black and white. Another option is a laser printer. He can get one for under $100 and it doesn't matter how long he goes in between print jobs.
James got a hand me down printer, but now it's saying that there's no paper in the tray even though there is. It used to work fine, but now it just won't. Leo says he really doesn't know what it could be, other than a sensor or a lever in the printer that isn't working properly anymore.
Leo says that the first ransomware appeared on the Mac last week. It was through a bittorrent program called Transmission. A bad guy hacked it and added a malware program to the installer that would encrypt the user's data. It only happened for a few hours though. Apple has also yanked the certificate of the company that tried it, updated the signatures of the malware screener on the Mac, and it's extremely unlikely that anyone else will get infected by it.
Ed is blind and he's frustrated with printers because they aren't accessible. Leo says that Epson has a feature where he could surf to the printer through his browser and control the printer's interface the same way he'd control any app that can use a Screenreader.
(Disclaimer: Epson is a sponsor)
Bill wants to know how the EcoTank works long term -- is the ink formulated so it doesn't dry out? Leo says that he isn't sure, but with every day light use, EcoTank ink will last a long time, so it would have to be a different kind of ink to prevent clogging.
(Disclaimer: Epson is a sponsor)
Den's older inkjet printer died. He's blind, though, and finds it difficult that most printers use touch screens now. Are there any printers that would be better for accessibility? Leo says that's a serious problem. Office printers are often different from home printers because they have to adhere to the American with Disabilities Act. Leo says that the best thing to do is use software so Den doesn't have to use the printer screen. Everything he'll want to do with a printer he can likely do in the software. Then he can use NVDA, an open source screen reader, which Den says is excellent.
Glenda is concerned about upgrading to Windows 10 because when she upgraded from Vista to Windows 8, she lost the capability to print to her older printer and had to buy a new one. Leo says that upgrading to Windows 10 from Windows 8 won't break anything like it did from Vista to Windows 8. It's a more subtle jump.
How long will it take to upgrade? Leo says it depends on her bandwidth, but it shouldn't take longer than an hour.
Rose needs an inexpensive black and white wireless printer. Leo says she can get a black and white wireless printer for $50, but the cost of consumables (ink) is the true cost of the printer. Ink Jet printers are generally more expensive than laser printers on a per page basis. But Epson has lowered the cost of ink so that it costs about 1.3 cents per page. Another option is the Canon Pixma, costs 4.3 cents per page, and 2.8 cents for color. Epson also has a line of printers that come with the ink in the box. They have a long lasting line that has two years worth of ink included.