printers

Why won't my printer print anything from my computer after a paper jam?

Episode 1325

Anne from El Cajon, CA

After a bad paper jam, Anne's computer won't print anything to her printer. She can print a test page from the printer itself, though. She went to "Devices and Printers" and saw a warning that there were problems detected with the Synaptics HID device. Leo says that's actually her trackpad. Then she had a warning message that said that "Windows has stopped this device because it has reported problems." This could be related to the Synaptics failure. Leo thinks she may have some hardware failure on the motherboard.

What printer and cell phone should I get?

Episode 1323

Dennis from Marina Del Rey

Dennis needs to buy a printer and a cell phone. He had an Epson Artisan, but it's broken. He really doesn't have to print more than 50 pages a year. Leo likes the new Epson EcoTank printer because they have a tank of ink that'll last years and for light duty printing they're ideal because they don't clog over time. If he runs out of colors, it'll still print in black and white. Another option is a laser printer. He can get one for under $100 and it doesn't matter how long he goes in between print jobs.

What printer should I buy?

Episode 1270

Christie from Long Beach, CA

Leo says that the first ransomware appeared on the Mac last week. It was through a bittorrent program called Transmission. A bad guy hacked it and added a malware program to the installer that would encrypt the user's data. It only happened for a few hours though. Apple has also yanked the certificate of the company that tried it, updated the signatures of the malware screener on the Mac, and it's extremely unlikely that anyone else will get infected by it.

What printers have accessibility for the blind?

Episode 1262

Den from El Segundo, CA

Den's older inkjet printer died. He's blind, though, and finds it difficult that most printers use touch screens now. Are there any printers that would be better for accessibility? Leo says that's a serious problem. Office printers are often different from home printers because they have to adhere to the American with Disabilities Act. Leo says that the best thing to do is use software so Den doesn't have to use the printer screen. Everything he'll want to do with a printer he can likely do in the software. Then he can use NVDA, an open source screen reader, which Den says is excellent.

Will upgrading to Windows 10 break my printer?

Microsoft Windows 10 upgrade

Episode 1260

Glenda from Aliso Viejo, CA

Glenda is concerned about upgrading to Windows 10 because when she upgraded from Vista to Windows 8, she lost the capability to print to her older printer and had to buy a new one. Leo says that upgrading to Windows 10 from Windows 8 won't break anything like it did from Vista to Windows 8. It's a more subtle jump.

How long will it take to upgrade? Leo says it depends on her bandwidth, but it shouldn't take longer than an hour.