Jack has an Epson printer and is having issues scanning from the control panel. It says it can't find the computer, even though he can print wirelessly. Leo suspects that there may be a driver issue on the computer. He recommends removing the printer and scanner drivers, reboot and reinstall. He can also try scanning to another computer. If that works, then it isn't the driver at all, it's an issue with the computer.
William's inkjet printer clogged up to the point where he just can't use it anymore. What should he buy? Leo says the latest Epson models are better at preventing ink clogs, but it still can happen. The EcoTank line is the best option because it comes with all the ink you need for tens of thousands of prints. But if you rarely print, then a laser printer is probably best, and Leo prefers Brother for that. If you're using it for printing photos, then Epson is the best in that category. The Epson EcoTank 4750 is really nice.
Morty wants to know how to quickly turn a printer off without jamming the paper since he had a print job run wild on him. Leo says he can go into the print software and cancel the print. But it may keep printing for a few pages. Or if it's a print image, it may not stop, and all he can do is unplug it. If he has a jam, don't yank the paper out, since he could strip the gears. There may be a gear release button too.
Steve bought an Epson Eco Tank 4750 printer, but it prints only about 10% of the time. Leo says that the printer spool queue driver is the issue. He should try updating or replacing the driver. He can Uninstall the driver, then reinstall the latest drivers.
(Disclaimer: Epson is a sponsor)
Steve's printer is suddenly printing out ads. What the heck? Leo says there's a good chance he got nailed by either a browser hijack, or malware that has replaced his printer driver. He recommends using Malware Bytes, by only get it from the original creator. The chatroom says that there is a printer exploitation tool kit out there on the web. It could be that there's malware in the HP firmware as well.
Chuck learned recently that when you register your printer with Epson, they will double your warranty period. So that's a good tip for those looking to buy a printer.
(Disclaimer: Epson is a sponsor)
Diane's printer ran out of black ink, and she bought a new cartridge, but the printer doesn't recognize it. She's tried three times. No joy. Leo says that it sounds like a printer issue. You want to be sure you hear the "click" when you put the cartridge in. Perhaps bringing the printer into the store and have a technician take look, perhaps clean it out.
Marty wants to know if the Epson EcoTank printer is good enough for printing photos. Leo says it's not really designed for that. It's a business color printer. Epson makes excellent photo printers, but the EcoTank isn't designed for that.
(Disclaimer: Epson is a sponsor)
Bob bought a new Epson EcoTank printer. His old WorkForce printer got an error code 0X97 and he can't clear it. Leo says error codes are really the domain of Epson and they have good solid tech support. Could it be a corrupted file? Leo says it's unlikely to be the computer. It's more likely an internal printer issue. The chatroom says it's an internal hardware error.
Steven bought an Epson Eco Tank 2550 and it's starting to lose colors. Leo says that it sounds like the printer head is clogged. Epson Eco Tanks have specially coated heads to prevent clogging, but if he doesn't use his printer all the time, it will eventually clog up. That's why a laser printer is better for infrequent use. In the meantime, he can use the ink cleaning procedure several times, and then it will ask if he wants to do the thorough cleaning. It'll use a lot of ink, however, but that should solve it.
